Opinion Articles

Legacy PMS is Negatively Impacting Guest Intelligence and a Barrier to Innovation

As the former COO of Shiji ReviewPro, my team and I have worked with many clients over the years across the globe to optimise the process of the collection of quality of the guest data that they are collecting from their guests during the reservation process, or upon checkin.

Deloitte: Assessing and addressing sustainability risks in the hospitality industry

The hospitality industry is facing growing pressure to address its environmental impact and promote sustainable practices. However, while sustainability is often viewed as an opportunity for businesses to improve their reputation and attract environmentally conscious customers, the potential risk of climate change and non-compliance with the growing sustainability agenda is not yet seen as critical.

Culinary Tourism: A Growing Trend in the Hospitality Industry

In recent years, the landscape of tourism has undergone a flavorful transformation, with culinary tourism emerging as a prominent trend in the hospitality industry.

Can Guest Experiences Serve as a Differentiating Hotel Marketing Strategy?

Amidst the prevailing focus on AI’s impact on marketing, I sought to steer one of our HSMAI Marketing Advisory Board discussions toward a core hospitality topic.

Defining service excellence: Setting the highest standards of service in 2024

Once upon a time, in a land far, far away, there lived a time when excellent service was the hallmark of a luxury experience – one that was desired by the people and delivered by the best of companies.

Today's News

McKinsey Insight: How the world’s best hotels deliver exceptional customer experience

Luxury hospitality begins with a signature property, but a well-situated, beautifully designed hotel is only a start.

Hilton has a pair of new hotel brands that are sparking travelers’ interest

Hilton, the global hotel brand with more than 7,500 hotels and 22 brands, unveiled two new hotel brands this year.

German Hotel Investment Market In The Doldrums In 2023, But Positive Signals For 2024

Cushman & Wakefield recorded a total transaction volume of EUR 1.5 billion for the hotel segment in 2023.

U.S. hotel performance for February 2024

The U.S. hotel industry reported higher performance results month over month, according to February 2024 data from CoStar.

Journeyable, the Global Accessible Travel Association, Launches Enhanced Site

Journeyable, the global accessible travel association, today announced the launch of its enhanced website, marking a significant milestone in the journey towards inclusivity for both travelers and travel suppliers.

Attitude joins forces with EHL, the world’s leading hotel school to create a training academy in Mauritius

Attitude Hotels is joining forces with EHL Group (founded as Ecole hôtelière de Lausanne), the world’s leading hospitality school.

Les Roches and Silversea partner to launch pioneering postgraduate programme in Cruise Line Management

Les Roches and Silversea have officially signed an agreement to pioneer a groundbreaking field of study.

Hotel Landy, A Tribute Portfolio Hotel, Brings News Energy to Orlando’s Universal Blvd.

Luxury Reimagined: Four Seasons Silicon Valley Unveils Exquisite Suite Renovations

Blink Design Group Breathes New Life Into A Mesmerising Maldives Legend At Huvafen Fushi

Bob W expands London presence near St Paul’s Cathedral

Sanasaryan Han, A Luxury Collection Hotel, Opens in Istanbul

Plans for a Radisson RED Hotel in Downtown Auckland, New Zealand

Concord Hospitality Opens The Westin Atlanta Gwinnett Located in the Gas South District

South Lake Tahoe’s Coachman Hotel Completes Next Phase of Multi-Million Dollar Expansion and Redevelopment Project

Neom Announces Treyam, Its Premier Lagoon Destination

Four Seasons Resort Rancho Encantado Santa Fe Completes Multimillion-Dollar Revitalization

HNtv

The 2024 Hospitality Benchmark Report - EMEA

Meet Dylan Cole, Managing Director of Sales EMEA at Revinate, a leading player in hospitality solutions.

Featured Event

HITEC® 2024 Charlotte

Join HFTP, the producers of HITEC, the world’s largest hospitality technology conference. Bringing in thousands of hospitality professionals from over 60 countries HITEC Toronto provides Exhibitors with the opportunity to showcase their products and services to high level professionals and key decisionmakers in the industry, enhancing their brand awareness and global visibility.

Today's Supplier News

Otelier Launches Rec: The Automated Financial Reconciliation Tool to Drive Profits

The fast road to recovery: How Triumph Hotels drove $17M in lifetime revenue and beat 2019 by 25%

Jurny Introduces Hyperefficient, Collaborative AI Multi-Agents to Automate Hotel and Short-Term Rental Management

HBX Group to explore New Frontiers at 2024 MarketHubs

Pro-invest Hotels elevate guest experience with Shiji Infrasys POS system integration

Energage Names M3 A Winner Of The 2024 Top Workplaces USA

Hotel Pricing on the Fly: LodgIQ Unveils DecisionIQ

AMEK Group will run its independent luxury portfolio on Mews

This email is sent to you ({{Recipient.Email}}​​​​​​​) with permission as part of your Hospitality Net registration.
Click here to update your email preferences or click here if you wish to unsubscribe.
Hospitality Net – Boschcour 54, Maastricht, 6221JR – The Netherlands