Processing Error
[__parse_string] Error parsing XML in string:
:263: parser error : Opening and ending tag mismatch: html line 263 and p
er tech experiences.</p><strong class="text-base outfit">Timestamps</strong></p>
^
:263: parser error : Extra content at the end of the document
er tech experiences.</p><strong class="text-base outfit">Timestamps</strong></p>
^
<html><p>A conversation between Ian Millar (Senior Lecturer at EHL) and Andrew Evers (Group IT Manager at Red Carnation Hotels). In this unscripted chat between friends, Ian and Andrew discuss a variety of guest-facing tech-related topics in a new COVID-conscious world. Topics include use of QR codes, 2022 budgeting, bring-you-own-device (BYOD), best and worst-ever tech experiences.</p><strong class="text-base outfit">Timestamps</strong></p><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:00:45'); return false;">00:45</a> —</div><div class="flex-grow">Introduction</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:01:30'); return false;">01:30</a> —</div><div class="flex-grow">Changes in guest behavior in a COVID-conscious world</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:04:40'); return false;">04:40</a> —</div><div class="flex-grow">The QR thing here to stay - Opportunities for upselling</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:07:10'); return false;">07:10</a> —</div><div class="flex-grow">Is there bandwidth for investing in innovation at the C-suite level?</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:08:00'); return false;">08:00</a> —</div><div class="flex-grow">Techspectations - Is the tech budget changing based on current conditions?</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:09:30'); return false;">09:30</a> —</div><div class="flex-grow">What can Andrew learn from Ian in terms of tech-spectations on campus?</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:14:40'); return false;">14:40</a> —</div><div class="flex-grow">The impact of guests bringing their own contents</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:18:25'); return false;">18:25</a> —</div><div class="flex-grow">Worst ever tech experience in a hotel as a guest (Andrew)</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:20:50'); return false;">20:50</a> —</div><div class="flex-grow">Worst ever tech experience in a hotel as a guest (Ian)</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:22:58'); return false;">22:58</a> —</div><div class="flex-grow">citizenM - Best ever tech experience in a hotel as a guest (Ian)</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:26:00'); return false;">26:00</a> —</div><div class="flex-grow">Managing Tech-Spectations</div></div><div class="flex"><div class="flex-none mr-1"><a href="#" onclick="playerStartAt('00:42:19'); return false;">42:19</a> —</div><div class="flex-grow">Holiday plans & closing</div></div><br/><p><br/><strong>IAN MILLAR</strong><br/>Ian Millar is a Senior Lecturer in the Entrepreneurship and Innovation department at EHL<br/><a href="https://www.hospitalitynet.org/author/148001977/ian-millar.html"> https://www.hospitalitynet.org/author/148001977/ian-millar.html</a></p><p><strong>ANDREW EVERS</strong><br/>Andrew Evers is Group IT Manager at Red Carnation Hotels. <br/><a href="https://www.hospitalitynet.org/author/148004834/andrew-evers.html">https://www.hospitalitynet.org/author/148004834/andrew-evers.html</a></p><p><strong>HNtv INSIDERS</strong><br/>A new platform has just been created by Hospitality Net for the purposes of developing and disseminating privileged industry insights. Called INSIDERS, this platform presents a series of one-on-one dialogues between two industry executives discussing a topic of current interest to hospitality business leaders. To assure that this peer-to-peer conversation is not only one that produces some real food for thought, but is also natural and relaxed, we have conceived of INSIDERS as a chat between knowledgeable decision-makers who also know each other already as friends.</p><p>#hospitalitynet #hoteltech #hitec #hospitality<br/>For more visit <a href="https://www.hospitalitynet.org">https://www.hospitalitynet.org</a></p></html>