Cracking Open the Hotel Minibar | wsj.com
The traditional hotel minibar may offer a cure for late-night cravings, but the home of the $4 Kit Kat can make anyone, hotel executive or guest, grumble.Dissatisfied with tepid sales or fed up with arguing over disputed charges, hotels world-wide are overhauling their minibar offerings, moving tempting items out into open view, or just leaving fridges empty for guests to use.
The moves aim to ease the headaches of operating the Lilliputian appliances. Traditional minibars need to be checked and replenished by employees daily. Unsold items expire. Bottles of beer disappear.