Opinion Articles

The American Privacy Rights Act – What Does it Mean for Hotel Companies?

On April 7, 2024, the United States House Committee on Energy and Commerce released the American Privacy Rights Act (APRA). While every Congress for more than a decade has introduced multiple proposals to address privacy rights on a national scale, ...

Robert E. Braun

Robert E. Braun

Partner, Jeffer Mangels Butler & Mitchell, LLP

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Safety & Security

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National & International Policy

JMBM Global Hospitality Group

Tailoring Employee Training to Individual Needs: Experience vs. Inexperience

In the modern workplace, the way we approach training for new employees is undergoing a significant transformation. Traditionally, training programs were often standardized, treating all employees equally regardless of their prior experience or back...

SJ Shaw

Master Student at Conrad N. Hilton College

University of Houston

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Human Resources

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Education & Professional Development

University of Houston

Luxury hotels and a ‘sense of place’: The challenge for hoteliers

Luxury hotels and a ‘sense of place’: The challenge for hoteliers

In the final article in this three-part series exploring luxury hotels and a sense of place, Suzanne Godfrey, consultant and lecturer in luxury and luxury hospitality, examines how hoteliers can overcome the challenges in providing local and authent...

Suzanne Godfrey

Suzanne Godfrey

Consultant and lecturer in luxury and luxury hospitality

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Brand Marketing

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Luxury hotels and a ‘sense of place’: The challenge for hoteliers

Digital Marketing: How Does it Drive Guests On-Site in All Verticals

Digital Marketing is so important in 2024. In a world of quick consumption and short attention spans, we as marketers and hoteliers, need to reach the guest quickly and meet them where they are at. As consumers, we know "ease" and speed are importan...

Kara Freedman

Complex Director of Marketing, Conrad New York Downtown & Conrad New York Midtown

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Digital Marketing

Hilton

Checking the Changes to Hawaiian Luxury with the Halekulani

Checking the Changes to Hawaiian Luxury with the Halekulani

For those who are unfamiliar, the Halekulani is (pardon the alliteration) a hallmark of Hawaiian hospitality, with the property acting as the keystone for the densely populated beach tourism area of Waikiki in Honolulu. At 453 rooms and suites, the ...

Adam Mogelonsky

Adam Mogelonsky

Partner at Hotel Mogel Consulting Ltd.

Hotel Mogel Consulting Limited

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Lodging Industry

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Checking the Changes to Hawaiian Luxury with the Halekulani

Reducing Food Waste in Hospitality: The Key is not what to do, but how to do it...

Food waste in hospitality is a good example of the challenges facing sustainability. In food waste, like many other areas of sustainable hospitality, we know what needs to be done, but changing the behaviors – of individuals (consumers, in organizat...

Jonathon Day

Associate Professor and Graduate Program Director School of Hospitality and Tourism Management

Reducing Food Waste in Hospitality: The Key is not what to do, but how to do it...

Navigating Digital Reputation Management for Brands

Navigating Digital Reputation Management for Brands

I recently wrote an article for Entrepreneur.com that I wanted to share with our Insights Audience and expand further on in relation to the 2023 Guest Experience Benchmark Report. In today’s digital era, where every consumer interaction can be broad...

Kevin King

Chief Operating Officer, Shiji Group

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Reputation Management

Navigating Digital Reputation Management for Brands

How Airbnb and short-term rentals reshape rural and urban communities

In less than two decades, short-term rentals have thoroughly transformed the hospitality industry, wresting 15% market share from hotels. From a feel-good pioneer of the sharing economy to a $100bn behemoth, Airbed and Breakfast, better known as Air...

Cindy Heo

Associate Professor of revenue management at EHL Hospitality Business School

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Market Segments

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Short Term Rental (STR)

EHL Hospitality Business School

HVS India Hospitality Industry Overview 2023

HVS India Hospitality Industry Overview 2023

This report highlights the key trends in the Indian hospitality industry in 2023 along with the sector performance metrics, brand signings, and brand openings during the year. It also provides our outlook for the sector for 2024.

Mandeep S Lamba

Mandeep S Lamba

MRICS, President (South Asia), New Delhi

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Lodging Industry

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Markets & Performance

HVS India Hospitality Industry Overview 2023

Hotel Investment Sales Post Quarterly Decline

While the U.S. economy continues to expand and is currently a major driver of global growth, inflation has recently ticked up after falling considerably from a peak of 9.1% nearly two years ago. Many now perceive that in the near term, the U.S. Fede...

Daniel H. Lesser

Daniel H. Lesser

President & CEO of LW Hospitality Advisors LLC (LWHA)

LW Hospitality Advisors LLC (LWHA)

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Real Estate & Investment

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Markets & Performance

LW Hospitality Advisors LLC (LWHA)