IF I ONLY KNEW THEN…..

At one time or another in in our lives, we have all had that feeling of wishing we had some of the wisdom acquired over the years at some point earlier in our careers or lives. That series of successes, near misses and (admittedly) misevaluations that led to a less than desired outcome when we were younger all helped us to mold our style, our insights and strengthened us along the way. Hindsight is always perfect, yet learning and finding our own unique ways is something tat few of sun would trade away,

Charles Grodin, has assembled a collection if stories from 80 or so people. Some are people he knows well and recognizable name so us as athletes, journalist, entertainers or politicians. Others are what he calls "friends of friends" and may or may not be household names to us.

The really interesting stories in this book are not because they may have come from "famous names", but because these stories seem to be from the heart and address issues that m any of us deal with in our everyday lives. (Jobs, stress, hard decisions, values, hours worked, right & wrong, opportunities, friendships, etc).

Globally, the challenges we all face in hospitality have many parallels regardless of where we live:

  • Staffing
  • Training
  • Marketing
  • Technology
  • Completive advantage
  • Profitability
  • Market Share
  • Government regulations
  • Competition
  • Safety and security
  • Ethics
  • Guest satisfaction and loyalty
  • Associate engagement and loyalty
  • and more

I am compiling a series of "lessons learned" from people in hospitality from around the world. This series will include as many different types of examples and lessons as possible.

The goal is to begin the series in October 2011 - if you are interested in sharing some of your lessons that could be of value to others and would like more information, please contact me [email protected]

KEYS TO SUCCESS™ is the umbrella title for my 2011 programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™ , THE P-A-R PRINCIPLE
™ and Principles for Success.

John Hogan is a successful hospitality executive, educator, author and consultant and is a frequent keynote speaker and seminar leader at many hospitality industry events. He is CEO and Co-Founder of HospitalityEducators.com , which has more than 2000 resource pages and has become the #1 independent website for hotel owners and managers. He is also the Principal of HoganHospitality.com , which offers hotel expert witness services and hospitality consulting..

Contact us for assistance – [email protected] 602-799-5375 HoganHospitality.com : [email protected]

KEYS TO SUCCESS™ is the umbrella title for our programs, hospitality services and columns. This year's writings focus on a variety of topics for hotel owners, managers and professionals including both my "HOW TO" articles, HOSPITALITY CONVERSATIONS™, Lessons from the Field™, Hotel Common Sense™, THE P-A-R PRINCIPLE™ and Principles for Success.

All rights reserved by John Hogan and this column may be included in an upcoming book on hotel management. This article may not be reproduced without the expressed permission of the author. The opinions expressed in this article are those of the author and do not necessarily reflect the views of this publication.

John Dr. John Hogan CHA CMHS CHE CHO
Dr. John Hogan CHA CMHS CHE CHO