Turtle Bay Resort Goes High-Tech with High-Touch Service; Implements Maestro iPad Xpress Check-In/Out
How Has Luxury Gone Mobile at This Full-Service Resort on Oahu’s North Shore? Wireless iPad Check-In Lets Staff Deliver a Personalized ‘Curb to Suite’ Guest Experience
Maestro PMS™ Enterprise Property Management announced the Turtle Bay Resort on Oahu's fabled North Shore implemented the Maestro iPad Xpress Check-In to pamper guests with personalized service from the moment they arrive. Maestro's mobile iPad solution is fully-integrated with Maestro PMS and updated in real time to perform all aspects of front office functionality and service. Maestro PMS provides hotel software and reservation software solutions for the industry's leading independent hotels, resorts, and multi-property groups. Click here to learn more about Maestro's solutions for profitability and productivity.
World travelers enjoy a relaxed island greeting without the front desk
"Turtle Bay Resort is a luxury beach destination whose guests travel from around the world. Maestro's iPad Xpress Check-In/Out lets us greet them the moment they arrive and escort them personally to their accommodations without stopping at the front desk," said Victoria Solis, Director of Guest Services for the 452-room resort. The property is a beautiful 55-minute shuttle drive from Honolulu airport to the North Shore. "Maestro's iPad wireless solution provides our team with the perfect opportunity to personalize a guest's arrival experience after their trip. We give guests a fun island greeting at check-in as we walk them across the property."
Turtle Bay Resort offers almost five miles of beachfront at the perfect location to take in the beauty of Kawela Bay and Turtle Bay. The property's oceanfront setting immerses guests in the natural tranquility of Oahu's lush North Shore lifestyle. Turtle Bay also features two landscaped pools, championship golf courses by Fazio and Palmer, tennis courts, horseback riding, hiking and mountain bike trails, a surf center, world-class dining, and shopping.
Beyond check-in/out: iPad Xpress displays room upgrade options, activities to generate revenue
"Maestro's iPad wireless capability goes beyond remote check-in and check-out," said Warren Dehan, Maestro PMS President. "The remote functionality is completely integrated with the Maestro Front Office including key encoding. In addition to registering guests from airport shuttles and curbside, Maestro Xpress can show room options, upgrades, activities, and amenities to generate revenue. It is ideal for group check-in processes to free up the lobby area. Plus, the iPad synchronizes data in real time. Availability and rates are accurate so service is delivered confidently." Dehan noted that Maestro iPad Xpress Check-In works seamlessly with multiple versions of Maestro PMS, including on-premise, remotely-hosted, and property-based self-hosted implementations.
A 'personalized relationship' with guests, plus 'Green Hotel' operations
"Our guests love the new iPad check-in process," said Solis. "After their journey to Turtle Bay Resort they can unwind with our agent and have what we call in The Islands, 'talk story.' This friendly interaction establishes a personalized relationship we could never do at the front desk. Plus, we use the iPad Xpress' electronic signature capture capability. We are a 'green hotel' and we value not having to waste additional paper for registration cards."
Maestro PMS worked with the It Just Works Software (IJWS) company to develop the iPad Xpress Check-In solution. "Thanks to our cooperative relationship with IJWS, we can provide seamless, real-time wireless iPad terminal functionality that enhances service and guest convenience to all Maestro PMS users," Dehan said.
For a demo of the Maestro Property Management Suite featuring the ResWave Booking Engine, please contact Maestro PMS at 1.888.667.8488 or email [email protected].
Maestro Property Management Solution
Enhance guest service, improve efficiency, and maximize online and offline revenue with Maestro PMS, the industry's most robust and flexible resort software and boutique hotel software solution empowering leading full-service hotels, luxury resorts, multi-property groups, conference centers, condominiums, and timeshare properties. Solutions include Front Office (PMS), Accounts Receivable, Analytics and Business Intelligence, Sales and Catering, Multi-Property Management, Condo & Timeshare Owner Management with Web Functionality, Spa and Activities, Web Booking Engine, Real-Time Yield Management, Dynamic Packaging Golf, CRM, Guest Experience Measurement, CRO, GDS Two-Way XML Connectivity or Integration, Membership, Work Orders, Fine Dining and Retail POS, Online Table Reservations with Web Booking, Concierge, and Guest Experience Measurement. The Maestro PMS is database independent (ODBC Compliant) and may be deployed via Windows, UNIX, Linux, Terminal Services, hosted, and Web platforms.
About Maestro PMS
Maestro PMS is recognized in the hospitality industry for its standard-setting Diamond Plus Service and robust integrated Maestro resort hotel software technology. With more than 30 years' experience dedicated to developing technology solutions for the hospitality industry, Maestro PMS is a partner who understands you need a scalable, flexible PMS that works the way you do. Maestro applications are engineered for operators who need to manage their enterprise in a real-time environment for the utmost operational efficiency, productivity, control, and profitability.
About Turtle Bay
Uniquely positioned at the northernmost end of Oahu's "7-mile miracle" of legendary surf is Turtle Bay Resort, the only resort destination on the North Shore. Turtle Bay honors off-the-beaten-path discovery through an unrivaled array of fresh experiences, served up with a complete rebranding and major resort-wide renovation. As the most spacious resort on Oahu at 840 acres, Turtle Bay offers more places for exploration than all of Waikiki, including 5 miles of pristine oceanfront and 12 miles of trails. From a rich cultural and waterman history to farm-to-table cuisine to exclusive shopping experiences, world-renowned events, and once-in-a-lifetime outdoor activities, the resort is at the epicenter of set after set of adventures. Visit turtlebayresort.com for more.
Macarena Lorenzini
+ 1 888 667 8488
