Hospitality Net @HITEC 2023 – Hospitality Net @HITEC Toronto

During HITEC Toronto, Hospitality Net and HYB aim to serve as a catalyst and open platform for promoting tech innovation in the hospitality sector. Designed as an inclusive platform, we provide a stage for diverse perspectives and opinions on how hotel technology will shape the future of hospitality.

BOOTH #1645 (HFTP Member Area) - CLICK HERE TO BOOK YOUR SLOT

2023 Theme - HUMAN STACK vs TECH STACK

Navigating innovation at the intersection of guests, employees, hoteliers, and solution-providers

Balancing tech with the human touch in hotels is key. While tech offers efficiency and digital conveniences like self-booking, mobile check-ins, and AI-enabled services, it can't replace the unique, empathetic service from staff. They provide memorable experiences and connections that tech can't mimic. The goal is to use technology to enable, not replace, human interaction, at the right moment in the guest journey. At the same time, a similar human touch in technology plays an increasingly crucial role in the employee journey, in fields such as staffing, team communication, training, security, personal development, task automation, and finding a better work/life balance.

2023 Viewpoints

Q1

Due to tech advancements, hotels will employ 50% fewer desk workers in 2030

Should hotel employees be worried about being replaced by new tech?

Q2

Hotel tech should be part of a strategy to attract new talent to the industry

Does cutting-edge technology enhance and enrich the employee journey?

Q3

Hotels should be able to deliver a better guest experience with fewer staff

Does technology make good on the promise of increased guest satisfaction AND profitability, while optimizing staff efficiency?

Q4

Today's human stack in hotels is not ready for the upcoming new tech stack

Should organization structures and operational processes be reviewed before thinking of tech revamps?

What's your take? You are invited!

We would love to get your expert opinion recorded during HITEC. Just select one of the viewpoints and book an available slot in our booth (exhibit hours only).

Your recording will be displayed as a hologram (+) in HN's booth (#1645).

Ask some colleagues and friends to join you for the follow-up Q&A.

Ohhh... and make sure someone makes some nice photos of yourself as a hologram, would make a great social post :-)

RSVP

Click this link to reserve your spot