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Five Hotels Take Half of All AI Recommendations, Agentic Booking Has No Commission Answer, Hyatt Q2 RevPAR Up 5.9%
Monday opened August with Americas Great Resorts' single-day audit finding five hotels capturing half of all AI recommendation slots across six US luxury markets, a demolished Miami hotel still being recommended 108 days after implosion, and a sharp analysis of agentic booking's unresolved commission question across three competing models. Hyatt Q2 results showed RevPAR up 5.9%, Greek hotel revenue up 10.1%, and Wynn Palace securing approval for a USD 900M-plus Macau expansion.
Five Hotels Take Half the Answers. One Recommendation Went to a Demolished Building.
A single-day audit of 824 AI hotel recommendations across six US luxury markets found just 23 properties captured half of all slots, and a demolished Miami hotel was still being recommended 108 days after implosion.
By Andrew Paul, Managing Director, Americas Great Resorts
Latest
GBTA Foundation Recognizes Changemakers and Raises Support for the Next Generation of Business Travel Talent
The GBTA Foundation's inaugural Gala at Chicago's Field Museum honored leaders in sustainable and inclusive business travel, raised $83,250 for student career scholarships, and announced 2026 Impact Award winners.
Investing in staff for profitable gains
A roundtable podcast covering staff wellbeing, career development, and regional collaboration in Kent hospitality, featuring voices from Champneys Eastwell Manor, HOSPA, and Hospitality Action.
Ryan Haynes, Director/Lead Consultant, Hoteliers' Voice Podcast/ Haynes MarComs Ltd
We've Been Measuring the Wrong Things in Hotel Operations
A hospitality operations professional argues that hotels over-index on outcome metrics like RevPAR and satisfaction scores, missing earlier signals of operational drift that experienced managers can see but systems cannot.
Recent Appointments
View AllHard Rock Hotel Cancun and Hard Rock Hotel Vallarta Announce an Unprecedented Transformation and Open Reservations for Winter Debut
Hard Rock Hotel Cancun and Hard Rock Hotel Vallarta will pause operations in summer 2026 for a full renovation, reopening late December 2026 with upgraded rooms, public spaces, and new music memorabilia collections.
A New Chapter: The Balmoral Unveils Literary-Inspired Event Spaces Celebrating Scotland's Storytelling Heritage
The Balmoral has unveiled a new collection of private event spaces inspired by three of Scotland's most celebrated literary icons, designed to transform celebrations, private dining and corporate entertaining into distinctive story-led experiences.
Travelodge Opens New Hotel in Wakefield Following CitiLodge Acquisition
Travelodge, the UK’s first budget hotel brand which operates over 630 hotels across the UK, Ireland and Spain, has officially opened its new, 73-room hotel in Wakefield.
Taking Reservations: The Langham, Custom House, Bangkok
The Langham, Custom House, Bangkok is now accepting bookings for stays from 20 December. Set along the Chao Phraya River in the Thai capital’s Bang Rak District, the highly anticipated hotel centres on the city’s storied Custom House building, which is undergoing meticulous restoration. Established in 1888 under King Rama V, the landmark was once regarded as the country’s gateway to the world.
Banyan Group Announces Opening of Banyan Tree Mount Emei, a Gateway to the UNESCO World Heritage-Listed Site in China's Sichuan Province
Banyan Group ("Banyan Tree Holdings Limited" or the "Group" – SGX: B58), an independent global hospitality company, has expanded the presence of its flagship Banyan Tree brand in China with the opening of Banyan Tree Mount Emei in China's Sichuan Province. Nestled in the foothills of Mount Emei (also known as Emeishan), the resort serves as a gateway to the Mount Emei Scenic Area, part of a UNESCO World Heritage Site inscribed for both its cultural and natural significance and known for its rich biodiversity.
Supplier News
View allThynk Appoints Chief Sales Officer and Attracts Industry Leaders Across Hospitality and Venues
Thynk promotes Ilaria Marinoni to CSO and hires three senior commercial leaders to drive expansion across hospitality and venues markets in North America and Europe.
Customer Alliance Launches AI-First Platform, Defining a New Category: Guest Feedback Intelligence
Customer Alliance rebuilds its platform on an AI-first architecture, adding AI Insights, Key Driver Analysis, and a redesigned survey builder to serve 5,000+ hospitality clients worldwide.
Hard Rock Hotel Bali Modernizes Its Iconic Guest Experience With Canary Technologies
Hard Rock Hotel Bali deploys Canary Technologies across mobile check-in, smart checkout, ID verification, F&B ordering, and AI messaging with 100+ language translation.
What 224,000 Guest Reviews Reveal About Hotel Performance During the 2026 FIFA World Cup
Shiji's benchmark of 224,171 reviews across 1,819 hotels in 14 host cities finds GRI improved in both the US and Mexico, with Mexico outperforming on all key metrics and F&B scoring a 9.27-point gain.
Can Access Credentials Inspire Local Discovery?
GCSTIMES explores how hotel key cards, designed with local food-inspired graphics and FSC-certified materials, can serve as guest touchpoints that encourage neighbourhood exploration.
One Group Booking Is Worth 20-50 Room Nights. Most Independent Hotels Still Struggle to Manage It.
A free eBook from roommaster outlines how independent hotels can fix group booking operations, from faster RFP response to attrition clause enforcement, amid 28% growth in meetings and events demand.
BCD Travel accelerates AI strategy with strategic investment in corporate travel AI leader AMGINE
BCD Travel has made a strategic investment in AMGINE and expanded their existing partnership, targeting AI gains in group-air management, email automation, and agentic workflows across global travel programs.
Cloudbeds Launches OTA Ads to Seamlessly Manage OTA Campaigns within the Platform
Cloudbeds' new OTA Ads feature lets hoteliers launch and manage Expedia TravelAds campaigns directly within the Cloudbeds platform, consolidating paid OTA visibility alongside metasearch, retargeting, and reputation tools.
The Lakeshore Inn Unveils Newly Renovated Guest Rooms in Lake Oswego
The Lakeshore Inn is proud to announce the completion of renovations to a large selection of its guest rooms, introducing refreshed accommodations at Lake Oswego's only hotel located directly on the water.
Hotelogix sees instant adoption of BIR compliance among Philippine hotels
Hotelogix, a BIR-certified cloud PMS, reports that ~75% of 3–5 star hotels in the Philippines have adopted certified systems as tax compliance becomes a deal-breaker in tech procurement.
By Sivaprasad Gangadharan, Chief Sales Officer, Hotelogix
Hyatt Reports Second Quarter 2026 Results
Hyatt Q2 2026 saw system-wide RevPAR rise 5.9%, gross fees up 7.8% to $324M, and Adjusted EBITDA of $297M, with full-year RevPAR growth guidance set at 3.5%–4.5%.
The Heart of Hospitality: A Deep Dive into Modern Hotel Human Resources
A comprehensive overview of modern hotel HR covering talent acquisition, training, engagement, retention strategies, and digital transformation tools like HRIS and ATS.
By Nasir Zahir
The Agentic Booking Question No One Has Answered: Who Gets the Commission?
As AI assistants like ChatGPT and Google AI Mode begin executing hotel bookings, no settled commission structure exists, leaving hotels to navigate three competing models with vastly different cost implications.
TFE Hotels Pulls the Curtains Back on Adina’s Darling Harbourside Revival
Adina Sydney Darling Harbour is entering a new era, unveiling a multi-million-dollar refurbishment that repositions the much loved 114 room hotel back to its harbourside roots. Marking 26 years since opening ahead of the Sydney 2000 Olympics, the new-look reorientates the hotel towards the waterfront - delivering a design led guest experience where guests can move seamlessly from hotel pool to harbour’s edge.
Cynthia and the Rate Floor
A front desk supervisor at a 137-room airport hotel uncovers a years-long GM fraud scheme after accidentally receiving a RevPAR diagnostic email, resulting in $700K in losses and a cautionary lesson on daily audit controls.
By David Lund, The Hotel Financial Coach, David Lund
Greek Hospitality Industry Performance - 2nd Quarter 2026
Greek hotel revenue grew 10.1% in H1 2026 on just 0.6% volume growth, with pricing power intact but occupancy stabilising and risks rising from energy costs, source-market weakness, and airline capacity uncertainty.
HVS Asia Pacific Hospitality Newsletter - Week Ending 31 July 2026
Deals span Seoul, Hong Kong, and Macau: IGIS acquires Doosan Tower for hotel repositioning, JD.com converts hospitality assets to student housing, and Wynn Palace secures approval for a USD900M+ expansion.
Where Hotel Standards Struggle To Scale
As hotel portfolios grow, maintaining consistent execution of operational standards across properties and shifts becomes harder, requiring visibility tools beyond training manuals and periodic audits.
By Anna Ransom, Vice President of Marketing, Unifocus