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No poetry, no toxicity: Federico González, CEO of Radisson Hotel Group, on leading company turnarounds that work
Radisson Hotel Group CEO Federico González discusses how cultural intelligence and understanding ownership structures shaped his approach to turning around companies.
Prism Expands European Hotel Ambitions with Acquisition of Dutch Fletcher Hotels
Prism's investment arm Sunday PropTech is acquiring Fletcher Hotels, the Netherlands' largest chain with 170 properties, weeks after investing in Sircle Collection and ahead of a $700M+ Indian IPO.
Latest
From Long Lines to Warm Welcomes: How Mangia's Modernized the Guest Journey With Canary
Mangia's 16-property Italian group cut check-in time by 10 minutes per guest and unlocked net-new revenue by deploying Canary's mobile check-in, AI messaging, and dynamic upsell tools.
Delano London To Open Early 2027
Overlooking Kensington Gardens and Hyde Park, among the grand Victorian buildings and embassies of one of London’s most distinguished neighbourhoods, Delano London marks a new chapter for the celebrated hotel brand, opening early 2027.
Langham Hospitality Group Celebrates Dr. Lo Ka Shui’s HICAP Lifetime Achievement Award
Langham Hospitality Group's Executive Chairman Dr. Lo Ka Shui received the HICAP Lifetime Achievement Award at the 36th Hotel Investment Conference Asia Pacific in Singapore, recognizing over four decades of leadership.
Recent Appointments
View allGeneral Management
Emily Nunn has been appointed as Hotel Manager at INNSiDE by Meliá Liverpool
General Management
Stephan Karl has been appointed as Cluster General Manager at Alila Seminyak
The Mark Hotel to Open The Mark Wellness & Longevity Spa by Augustinus Bader
This November, The Mark Hotel and Augustinus Bader will unveil The Mark Wellness & Longevity Spa by Augustinus Bader. The new wellness destination will be The Mark Hotel’s first spa and Augustinus Bader’s first dedicated hotel spa in the United States, bringing together Augustinus Bader’s signature skincare treatments and science-led longevity experiences with The Mark Hotel’s renowned standard of luxury and hospitality.
Radisson CEO Federico González on Turnarounds That Work, Prism Acquires Fletcher Hotels, Booking.com's AI Answers Guest Questions Before the Hotel Can
Monday brought the Boardroom Reboot with Radisson CEO Federico González on leading turnarounds; Henri Roelings on Prism's Sunday PropTech acquiring Fletcher Hotels, the Netherlands' largest chain with 170 properties; and Markus Busch on Booking.com's AI answering pre-booking guest questions. Lodging Econometrics' U.S. pipeline, Canada's 14% September RevPAR, and four property announcements rounded out the session.
AI Orchestration Framework for Hospitality: Practical Guide by AIHA
AIHA released a free practical framework covering architecture, procurement questions, and self-assessment tools to help hotel teams coordinate multiple AI agents across hotel systems.
Hotel Conceptualization and the Nuances of Wellness and Longevity
The article distinguishes wellness from longevity hospitality, arguing hotels must choose a clear positioning between emotionally driven wellbeing and science-based health optimization to avoid commoditization.
By Adam Mogelonsky and Larry Mogelonsky
When Hospitality Becomes Infrastructure
The article argues that hotels in large-scale developments now function as destination infrastructure, shaping early perceptions, activating public life, and supporting residential and retail value beyond traditional hotel metrics.
Supplier News
View allA Key to the Story: Bringing Local Heritage into the Guest Experience Through Wooden Hotel Key Cards
Hotels can use engraved wooden key cards inspired by local myths, landmarks, and heritage to create a tangible, story-driven touchpoint across the pre-stay, in-stay, and post-stay experience.
SuitePad Phone Dock Combines a 911-Ready Hotel Phone and Guest Tablet in One Nightstand Unit
SuitePad's new Phone Dock integrates a 911-compliant hotel handset with its guest tablet into a single nightstand unit, shipping now to select hotels with full rollout from January 2027.
Canary Technologies Wins AI & Digital Innovation Impact Award at TIS 2026
Canary Technologies won the AI Digital Innovation Impact Award at TIS 2026 in Seville, with its own research citing 82% of hoteliers planning to increase AI usage in the next 12 months.
What independent hotels should evaluate before replacing a PMS
Using APA Hotel Woodbridge's PMS and POS replacement as a case study, the article outlines five operational questions independent hotels should answer before committing to a new system.
Unfold 2027 is now a two-day event: everything you need to know
Mews' Unfold conference expands to two days in Amsterdam on May 11-12, 2027, splitting into a customer product day and an open industry day.
HotelKey Announces Strategic Leadership Updates to Expand Global Footprint and Drive Operational Excellence
HotelKey appoints four senior leaders including a CFO, VP APAC, VP EMEA, and Head of Marketing to support international growth across Asia-Pacific and EMEA markets.
Celebrating Hospitality Excellence: 2026 GuestRevu GREAT Awards Europe, America & APAC Winners Announced
GuestRevu's GREAT Awards, based on 85,000+ reviews from 750+ properties across 60 countries, named winners across Europe, Americas, and APAC at a London ceremony.
‘Watermelon bookings high’: Sydney and Melbourne hotels enjoy bookings boost from Harry Styles fans
SiteMinder data shows Harry Styles' Australian tour lifted Melbourne and Sydney hotel bookings up to 30% year-on-year, with Sydney room rates jumping $127 per night versus 2025.
HA Hoteles: Building the smart hotel around smarter operations
HA Hoteles replaced a fragmented multi-vendor tech stack with Cloudbeds, saving roughly €200 per property per month and cutting daily guest communication workload by two hours at its 36-room Madrid property.
Tokenomics in Hospitality
Pertlink's explainer introduces Token Cost Per Booking (TCPB) and Token Cost Per Guest (TCPG) as budget metrics, warning that AI costs accrue from the first search query, not just active guest interactions.
By Terence Ronson, Founder & Managing Director, Pertlink Limited
Dreamscape Hospitality Assumes Management of Legacy Hotel in Green Bay, Plans Marriott Soft Brand Transition
Dreamscape Hospitality takes over management of the all-suite Legacy Hotel in Green Bay, Wisconsin, with plans to convert the property to a Marriott soft brand.
Privacy Panic, Creep Glasses, and Hospitality’s Head Start
An opinion piece arguing hospitality is well-positioned to adopt AI wearable recognition technology, given the industry's long history of consensual data exchange through loyalty programs.
By Alan Young, VP, Strategy | Hospitality, Infor
Making Hospitality Leaders Smarter On… How Hotel Management Changes Forever
An opinion piece arguing that AI-native service companies will reshape hotel management by owning outcomes, pricing on margin rather than labor, and replacing headcount metrics with compute-loaded P&L lines by 2027.
By Sloan Dean, Founder & CEO, AIHG
Extended Stay Projects Account for 40% of the U.S. Hotel Construction Pipeline as Luxury and Upper Upscale Projects Reach Record Highs at Q3 2026
The U.S. hotel pipeline totals 5,901 projects and 692,999 rooms at Q3 2026, with extended stay at 40% of projects and luxury chain scales hitting record highs.
Canada hotels report largest occupancy and RevPAR gains since 2023
Canada's hotels posted 14% RevPAR growth in September 2026, led by Montreal (+25.5%) boosted by major events including the FIP World Congress and the Rush reunion tour.
Casa Verbena Madrid, Outset Collection by Hilton Invites Guests to Immerse Themselves in Madrileño Life
Hilton today announces the opening of Casa Verbena Madrid, Outset Collection by Hilton, an intimate 45-room hotel on Calle de Preciados in the heart of the capital. With interiors by Madrid-born designer Lorenzo Castillo, views across the city’s rooftops and a traditional Madrileño breakfast each morning, guests are invited to experience a stay inspired by the rhythm of the city’s streets and the hearts of the people who live there.
Hyatt and Brigade Group Announce Plans for Two New Hyatt Regency Hotels in Bengaluru
Hyatt signed management agreements with Brigade Group for two Hyatt Regency hotels in Bengaluru, adding ~600 rooms across mixed-use developments at Brigade Global Park and Whitefield-Kadugodi Road.
IHG Hotels & Resorts expands UK&I Luxury & Lifestyle portfolio with signing of Hotel Indigo London – Kingston
IHG Hotels & Resorts (IHG), one of the world’s leading hotel companies, has announced the signing of Hotel Indigo London - Kingston in the UK&I. Owned by a new partner for IHG, Westcombe Group, through its Acre Hotels Collection, the 90-key hotel is scheduled to open in 2027. Set to become the seventh Hotel Indigo in Greater London, the conversion property will extend IHG's footprint across the Capital, bringing the brand to Hampton Wick, one of South West London's best-connected riverside destinations.
Booking.com’s ‘How India Travels 2026’ Explores the Rise of Alternative Accommodations
Booking.com's fourth 'How India Travels' report finds India's alternative accommodation GBV will hit ₹415 billion by FY29, with business travellers now making up 19% of bookings and dynamic pricing delivering up to 190% higher RevPAR.