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Satisfied Guests Don't Come Back, Breaking the Front Desk Costs Less Than Keeping It, U.S. RevPAR Up 10.9%
Friday closed a strong week with Mood Media data showing satisfied guests don't repeat and atmosphere outranks price and service as a hotel choice driver, three European hoteliers on what happened when they eliminated the front desk, and CoStar weekly data showing U.S. RevPAR up 10.9% on America 250 demand. HotelKey's HITEC conversation on what actually counts as AI, Accor's 5,300-key Vietnam deal, and a bumper properties day from Cappadocia to Cheshire rounded out the session.
AI is confidently wrong about your hotel, and the guest arrives believing it
AI tools confidently describe hotels based on outdated sources, leaving front desk staff to manage guest disappointment when closures, renovations, or changes don't match expectations.
By Markus Busch, Editor/Publisher, hospitality.today
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Red Sea Global Strengthens AMAALA's Wellness Offering With Opening of Six Senses AMAALA
Red Sea Global (RSG), the regenerative tourism developer, has announced the opening of beachfront resort Six Senses AMAALA, which will welcome its first guests mid-July.
Radisson Hotel Group leverages its strong owner confidence to accelerate global growth
Radisson Hotel Group signed and opened 22 hotels in India in H1 2026 and now operates 142 there, while expanding across EMEA and Asia Pacific with a target of 500 India hotels by 2030.
Resolute Road Hospitality Selected to Manage TKEMAK Development’s Dual-Branded Marriott Development in Sherman, Texas
Resolute Road Hospitality, a Boise-based third-party hotel management company founded on the promise to change the way owners think of their management company, announced today it has been selected to manage a new ground-up, dual-branded Marriott hotel development in partnership with TEKMAK Development.
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View AllMinor Wellness Hotels Take Lead Across 2025 Performance Metrics
RLA Global's 2025 Wellness Real Estate Report finds Minor Wellness hotels outperforming Major Wellness on ADR, RevPAR, and GOPPAR simultaneously for the first time, with US Major Wellness GOPPAR down 14.7%.
Alila Kothaifaru Maldives, A Hyatt Resort, Elevates Family Luxury with Spacious Island Retreats
Alila Kothaifaru Maldives highlights its Two-Bedroom Beach Pool Villas and the 395 sqm Boduge Residence as purpose-built offerings for families and groups seeking shared luxury experiences.
Hotel Yearbook Article The Hotel Yearbook 2026 - Technology Edition
Panem, Circenses, and Prompt Engineering: What Ancient Rome Already Knew About AI
Andrzej Wajda traces the AI revolution back to Antiquity, arguing that what we call automation today is structurally indistinguishable from what ancient Romans achieved through slavery — and that Aristotle essentially predicted it. The real lesson for hospitality, he contends, is not technological but perennial: if you cannot manage people and operations well today, no tool, ancient or artificial, will save you.
By Andrzej Mateusz Wajda, Hospitality consultant & Sociologist, Wajda Hotel Consulting
Accor and Sun Group Strengthen Strategic Partnership to Shape Landmark Hospitality Experiences Across Vietnam
Accor and Sun Group signed a portfolio deal to develop 5,300+ keys across Vietnam over five years, introducing brands including SO/, Sofitel Serviced Residences, Swissôtel Living, and TRIBE for the first time in the market.
Fortuna of Cappadocia, Autograph Collection Opens in Cappadocia, a Distinctive Destination Rooted in Heritage Region
Fortuna of Cappadocia, Autograph Collection has opened in the heart of Cappadocia, the iconic region in central Türkiye. The distinctive new hotel joins Autograph Collection Hotels, Marriott Bonvoy’s diverse portfolio of more than 300 independent hotels, each celebrated for its independent character and story.
Supplier News
View allHotel Image Standards Vary Across Distribution Channels and What Hoteliers Need to Know
Image dimensions, aspect ratios, file formats, and gallery structures differ by platform, creating inconsistent brand presentation and conversion risk for hotels managing content across OTAs and other channels.
Beyond Access: How Wooden Key Cards Support the Third Place Experience
A supplier-backed argument that wooden key cards support the "Third Place" hotel concept by enabling seamless multi-facility access and reinforcing natural, wellness-oriented design aesthetics.
ExplorUS Expands Partnership with roommaster, Bringing AI Concierge to More Than 20 Park Destinations
ExplorUS will deploy roommaster's AI voice concierge across 20+ national and state park lodging sites, extending a partnership dating back to 2012 to capture after-hours bookings and reduce staff call volume.
Quore Reflects on HITEC 2026 as AI Matures and Hoteliers Shift Focus from Hype to Practical Operations
Quore shares takeaways from HITEC 2026 in San Antonio, noting a shift from AI curiosity to practical application as hoteliers ask harder questions about workflows, data integration, and measurable ROI.
The Inn at Little Washington Selects Agilysys Hospitality Software Ecosystem to Strengthen its Technology Foundation
The Inn at Little Washington has deployed Agilysys Versa PMS, InfoGenesis POS, and related tools to unify dining, lodging, and retail operations across its 24-room Virginia luxury property.
From Theory to Practice: How Hotels Apply the Third Place Concept
Three hotel brands, Ace Hotel, CitizenM, and 21c Museum Hotel, show how opening public spaces to locals and non-guests drives repeat visits and deeper community ties.
Check-out is where the real marketing begins
A practical guide arguing that post-checkout is the highest-ROI marketing window, outlining a 5-stage framework using CRM automation, personalization, and retention strategy to drive repeat bookings.
TIPMO by GratifID Reveals the Top Five Digital Tipping Questions Hoteliers Posed at HITEC San Antonio
TIPMO by GratifID recaps the top five questions from HITEC San Antonio, covering tip pooling, NFC vs. QR codes, and security, as 82% of hoteliers now rate digital tipping a high-impact innovation.
U.S. hotel results for week ending 4 July
U.S. hotels posted strong year-over-year gains for the week of 28 June–4 July 2026, with RevPAR up 10.9% to $106.66, boosted by America 250 celebrations in Washington D.C. and Philadelphia.
HVS ANAROCK MONITOR, June 2026
India's hotel sector showed strong year-on-year gains in May 2026 vs. May 2025, with healthy ADR growth and occupancy recovery driven by domestic travel, corporate demand, and MICE activity.
Hilton and Fuerte Group Hotels Partner to Debut Amàre Cancun Adults Only All‑Inclusive Resort, Curio by Hilton
Today Hilton (NYSE: HLT) and Fuerte Group Hotels announced the upcoming conversion of Amàre Cancun Adults Only All-Inclusive Resort, Curio by Hilton. Owned and managed by Fuerte Group Hotels, the adults-only all-inclusive resort is slated to open October 31, 2026 and will bring Curio Collection’s design-led approach to one of Mexico’s most sought-after beachfront destinations, while expanding Hilton’s all-inclusive portfolio in one of its largest Caribbean and Latin America markets. Reservations through Hilton channels are expected to open this summer, with additional details to be announced closer to launch.
International Luxury Hotel Association Announces Continued Partnership with NUTRAFi and Welcomes Kyle Jones and Rhonda Bonilla to the NUTRAFi Leadership Team
ILHA renews its industry partnership with NUTRAFi, a pharmaceutical-grade nutraceutical company, and acknowledges two new executive hires as wellness cements itself as a core expectation in luxury hotels.
Crescent Hotels & Resorts Welcomes Populus Denver to its Portfolio
Crescent Hotels & Resorts adds Populus Denver, the U.S.'s first carbon positive hotel, to its Latitudes Collection, bringing the 265-key Studio Gang-designed property under its management.
The Leela Unveils The Leela Coorg Forest Sanctuary
The Leela Palaces, Hotels and Resorts, India's only pure-play luxury hospitality brand, today unveiled The Leela Coorg Forest Sanctuary, the new identity for its recently acquired retreat in Coorg. The reimagined identity reflects the property's extraordinary setting amidst 76 acres of ancient forests, coffee plantations and the rich biodiversity of the Western Ghats, while reinforcing The Leela's vision of creating distinctive luxury destinations that are deeply rooted in their surroundings.
MGallery Collection and Colossos SA announce a new hotel in Rhodes, an exceptional adults-only retreat overlooking the Aegean Sea
MGallery Collection, Accor's portfolio of distinctive boutique hotels, and Colossos SA, a leading family-owned hospitality company with a long-standing presence on the island, announce the signing of an agreement for the first MGallery Collection hotel in Rhodes. The new adults-only hotel is currently under construction and is scheduled to welcome its first guests in Spring 2027.
Discover MGallery Collection's New French Oceanfront Sanctuary on Île d'Oléron
This July, MGallery Collection, a portfolio of storied boutique hotels, unveils Bel Hotel Oléron Thalasso & Spa - MGallery Collection, an oceanfront sanctuary designed for reconnection. Nestled between fragrant forests and the Atlantic's silver-blue horizon, the property graces the storied plage de Gatseau on Île d'Oléron, the celebrated French island off the country's western coast. At Bel Hotel Oléron Thalasso & Spa - MGallery Collection, every detail has been curated to stir the senses and slow down, inviting guests into a world where nature and serenity is not merely the backdrop, but the beating heart of the experience.
What happens when hoteliers decide to break the mold – and the front desk?
Three European hoteliers share how they eliminated or reinvented the front desk, with approaches ranging from full automation at Limehome's 13,000 rooms to a human-first model at a 14-room property outside Amsterdam.
Broome Hotel Announces Reopening Featuring An-All New French-Mediterranean Bistro and Bar, New Interiors and Reimagined Rooms and Suites In The Heart of Manhattan’s Soho Neighborhood
Broome, a 14-room-and-suite boutique hotel on Broome Street in SoHo, Manhattan, announces the next chapter of the property, beginning with the opening of its new restaurant and bar in July 2026, followed by its newly reimagined rooms and suites in September 2026.