By Scott Dahl
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Millennials and Gen Z Are Killing Stiff Luxury, Harassment Laws Changed but Has Hotel Culture?, Buying a Family-Run Hotel When the Owner Leaves
Friday closed the week with an argument that younger guests still want luxury standards without the gatekeeping, and a hard look at whether hotel culture has caught up with harassment laws.
The Hidden P&L of Hotel Sales Time
The article argues that hotels obsessively yield room inventory but ignore sales team hours, introducing a "Cost Per Selling Hour" metric to expose the true cost of administrative time drain.
By Muhammad Tanveer, Author & Founder, The Sales Leadership Brief
Latest
Embergrove Hospitality Group to Manage Historic Hotel Pattee in Perry, Iowa
Embergrove Hospitality Group, which also manages Frank Lloyd Wright's Historic Park Inn, takes over Hotel Pattee on December 1 in a partnership with the City of Perry.
New Forecast: $11 Billion Drop in International Visitor Spending Raises Stakes for Congress After Midterms
U.S. Travel Association projects an $11B drop in inflation-adjusted international visitor spending in 2026, with the U.S. share of global long-haul arrivals falling to 7.7% as France, Spain and Japan post double-digit gains.
WTTC Launches New Power, Efficiency & Opportunity Indices Expanding How Travel & Tourism Success is Measured
WTTC and Oxford Economics launched three new indices covering 184 economies, measuring tourism by economic power, environmental efficiency, and employment opportunity rather than visitor numbers alone.
Recent Appointments
View allGeneral Management
David Mariotti has been appointed as General Manager at Hotel Viking
Operations & Strategy
Ryan Lynn has been appointed as Head of UK Hotel Capital Markets at Cushman & Wakefield
U.S. hotel results for week ending 31 October
U.S. hotel RevPAR rose 9.7% year-over-year for the week ending 31 October, with Tampa and New Orleans leading Top 25 Markets gains driven by the World Series and major conferences.
Why Hotel Tech Pricing Needs to Move Beyond Cost Comparison
The article argues hoteliers should evaluate tech on operational value, hidden costs, and long-term fit rather than upfront pricing, citing Amadeus and Hilton research.
By Matthew Clark, Regional Director of Sales, Asia Pacific & Middle East, Shiji
NANJU Opens on December 24, 2026: A New Destination to Discover the Island’s Bounty and the Tranquil MiyakoBlue Sea from the Clifftops
Star Resort Co., Ltd. (headquarters: Naha, Okinawa; President and CEO: Yuya Sasaki), which creates destination resorts in beautiful places around the world, will open NANJU, an intimate luxury hotel in Gusukube Bora, Miyakojima, Okinawa, on Thursday, December 24, 2026. Reservations will open at 12:00 JST on Friday, November 13, 2026. Embodying NANJU's philosophy, "Escape to Energyscape," the hotel will offer the island's living culture, the changing rhythms of nature, the abundance of the land, connections with the local community, cuisine that celebrates the island's seasonal ingredients, and exceptional hospitality.
Aman Announces Amantaru, a New Caribbean Destination in Puerto Rico
Aman, the world’s leading hospitality and lifestyle brand, and pioneer of timeless sanctuaries, is pleased to announce the newest addition to its collection of Caribbean retreats, Amantaru. Embraced by calm waters, golden sand and verdant landscape along Puerto Rico’s picturesque southwest coast, Amantaru will embody the brand’s hallmarks of exceptional settings, timeless design, profound privacy and intuitive service. Encompassing a resort and limited collection of branded residences, the property will be Aman’s fourth destination in the Caribbean.
Bahia Principe Explore Jamaica in Runaway Bay Reopens on 1 December 2026 Following Extensive Renovation
Bahia Principe Hotels & Resorts has announced that Bahia Principe Explore Jamaica in Runaway Bay will reopen on 1 December 2026, following an extensive year-long renovation and recovery programme. The reopening represents an important step in the continued evolution of Bahia Principe Hotels & Resorts, strengthening its premium all-inclusive offering and reinforcing its commitment to a destination where the brand has an established presence.
Supplier News
View allHotel Ratings Are Rising, but Guests Are Becoming Less Positive, Shiji’s Q3 2026 Global Benchmark Finds
Shiji's Q3 2026 benchmark of 11.9M reviews finds GRI rose to 87.0% while positive sentiment fell to 69.8%, with response times halving to 3.1 days and Ctrip doubling its global review share.
DarkLight Collection chooses Mews to power a new generation of dark-sky hospitality
DarkLight Collection, a luxury dark-sky glamping brand with four US properties in development, selected Mews as its single operating system before opening, integrating PMS, revenue, housekeeping and smart room tech on one platform.
North Beach Village Resorts brings nine boutique hotels together on Cloudbeds’ unified platform
North Beach Village Resorts deployed Cloudbeds across nine Fort Lauderdale boutique hotels, consolidating PMS, channel management, operations and payments into one platform for a 390-key collection.
Customer Alliance and Cloudbeds Partner to Elevate Guest Experience and Automated Reputation Management for Global Hoteliers
Customer Alliance integrates with Cloudbeds PMS to automate post-stay surveys, review collection on Google and TripAdvisor, and real-time feedback alerts via the Cloudbeds Marketplace.
Inn-Flow Appoints Lokesh Seth as CEO to Accelerate Growth and AI-Powered Innovation in Hospitality
Inn-Flow names Lokesh Seth as CEO to drive growth and AI development; founder John Erhart moves to Executive Chairman, staying involved with customers and operators.
IDeaS to Convene Third Resorts Revenue Council as Resort Operators Accelerate Commercial Strategy Evolution
IDeaS will host its third Resorts Revenue Council on Feb. 10, 2027, in Sharm El Sheikh, Egypt, gathering resort commercial leaders to shape future innovation in resort revenue management software.
What Happens When Hotel Automation Only Half Works?
Using late checkout as a case study, this piece examines why hotel automation must propagate decisions across all affected teams and systems, not just update a single field in the PMS.
For-Sight joins Net Affinity and Smarthotel to strengthen guest engagement and create a more personalised hotel booking journey
Hotel Tech Group acquires For-Sight, adding CRM and CDP capabilities to its portfolio alongside Net Affinity and Smarthotel to offer a connected guest journey from booking to post-stay.
Bahia Principe Explore Costa Adeje in Tenerife Reopens on 1 December 2026 Following Year-Long Renovation
Bahia Principe Hotels & Resorts has announced that Bahia Principe Explore Costa Adeje in Tenerife will reopen on 1 December 2026, following an extensive year-long renovation. The reopening represents an important step in the continued evolution of Bahia Principe Hotels & Resorts, strengthening its premium all-inclusive offering and reinforcing its commitment to a destination where the brand has an established presence.
Domes Resorts announces three new hotel openings for 2027 after becoming the major shareholder in Casa Collective
Domes Resorts will open three Greek properties under the Casa Cook and Cook's Club brands in 2027, following its April 2026 acquisition of Casa Collective.
Sonesta Opens 25th Sonesta Essential® Hotel with New Kansas City Location
Sonesta International Hotels Corporation (Sonesta) announced the opening of Sonesta Essential Kansas City Speedway, a 45-room, upper-midscale hotel located at 234 North 78th Street in Kansas City, Kansas.
Shenandoah Mansions Announces End of Year Opening in Richmond, VA
Shenandoah Mansions, Ash Hotels' new property in Richmond, Virginia, will be opening this coming December 31, 2026.
Meliá Hotels International Adds The Hotel Bangkok Sukhumvit 26 to Meliá Hotels & Resorts Portfolio
Meliá Hotels International, a leading Spanish hotel group, has announced the addition of The Hotel Bangkok Sukhumvit 26, which will join its flagship Meliá Hotels & Resorts brand in the Thai capital. Through its long-standing partnership with Asset World Corp Public Company Limited (AWC), Meliá will manage the hotel from 6 November 2026. It will operate under its interim name until the end of 2027, while undergoing its brand transformation.
Meliá Hotels International to Bring ME by Meliá to Asia with The Kasem House Bangkok Hotel
Meliá Hotels International, a leading Spanish hotel group, has announced the addition of The Kasem House Bangkok Hotel on Sukhumvit Soi 24, which will become Asia’s first ME by Meliá property. Through its long-standing partnership with Asset World Corp Public Company Limited (AWC), Meliá will manage the hotel from 6 November 2026. It will operate under its interim name until the end of 2027, while undergoing its brand transformation.
Viceroy Park Avenue Now Accepting Reservations Ahead of February 2027 Debut
Viceroy Hotels & Residences announces that reservations are now open for Viceroy Park Avenue, the brand’s Manhattan flagship welcoming guests beginning February 1, 2027. At the corner of Park Avenue South and 29th Street in the heart of NoMad, the 252-room hotel will bring Viceroy’s distinctive approach to modern luxury to one of Manhattan’s most culturally rich neighborhoods. Designed as an urban retreat with the spirit of a local gathering place, Viceroy Park Avenue will bring together residentially inspired accommodations, destination dining, restorative wellness, and a collection of social spaces shaped by the energy and character of the city.
When the Owner Leaves: Buying a Family-Run Hotel in Latin America
Buying a family-run hotel in Latin America requires buyers to look beyond reported profit and assess how much performance depends on the owner's relationships, roles, and daily involvement.
By Enrique L. González, Founder and General Manager, F2F Invest LATAM
Sexual Harassment in Today’s Hotel Business: The Laws Changed, But Has the Culture?
The author argues that despite stronger laws and zero-tolerance policies, hotel workplace culture has not kept pace, with training often a checkbox exercise and power dynamics still shielding bad behavior.
By Nasir Zahir
Goodbye, Gatekeeping: How Millennials and Gen Z are Killing Stiff Luxury
Executives across luxury hospitality, F&B, and events explain how authenticity, storytelling, and personality-led service are replacing rigid formality as the new markers of luxury for Millennial and Gen Z guests.
By Adam Frost, Director of Programme Luxury Hospitality Management, Regent's University London