By Max Starkov
ChatGPT Pulls Back from In-Platform Bookings as Argument Builds That AI Strengthens OTAs, Nick Adams Named U.S. Tourism Envoy with 100 Million Visitor Target by 2030, APEC Pipeline Hits Record 2,387 Projects
Monday delivers a sharp reframe of the AI distribution thread, a new U.S. tourism standard-bearer at WTTC, and an APEC pipeline now sitting at record scale.
Why Pertlink Created the AI in Hospitality Lexicon - And Why We Are Giving It to the Industry
Pertlink releases a free AI Lexicon to help hotel operators understand AI terminology and avoid poor governance decisions, emphasizing human-centered technology implementation.
By Terence Ronson, Hospitality Professional, Technology Consultant, Public Speaker, Inventor, and Hospitality Technology Hall Of Fame Inductee - 2024, Pertlink Limited
Latest
Safestay launches strategic partnership with Zostel, India's largest hostel network
The partnership creates a hostel alliance spanning 8,000+ beds across Europe, UK and India, targeting growing demand from multi-destination travelers.
Palazzo Genazzini to Open in Bellagio, Lake Como on 1 June 2026
Palazzo Genazzini, a restored historic lakeside property in the heart of Bellagio, will open on 1 June 2026 following an extensive redevelopment by Francesco Pastorelli Architetti and Studio Reveria.
ONE | GT Debuts in George Town, Introducing a New Era of Urban Luxury in Grand Cayman
ONE | GT, a new luxury hotel and residential development in the heart of Grand Cayman, officially opened its doors to guests last week, marking a significant milestone in the evolution of Downtown George Town. The property is managed by Remington Hospitality and is the island’s only member of the prestigious Small Luxury Hotels of the World™ (SLH) collection.
Recent Appointments
View AllSONO Hotels & Resorts Asia Signs SONO Felice Bali Canggu, Expanding Lifestyle Portfolio in Indonesia
SONO Hotels & Resorts Asia has signed a Hotel Management Agreement (HMA) with PT Nelayan Development SPV for SONO Felice Bali Canggu, a 90-room upper upscale lifestyle hotel set to open in July 2028. The signing marks another strategic step in SONO’s expansion across Indonesia, reinforcing its focus on high-potential destinations in Southeast Asia.
Study: Navigating Transport in Unfamiliar Places is Southeast Asia’s Biggest Business Travel Stressor, Fueling Unapproved Ground Trips and Expense Uncertainty
GBTA-Grab survey of 1,200 travelers finds 83% use ground transport outside company policy, with navigation stress driving $44% negative emotions.
ONYX Hospitality Group Celebrates 60th Anniversary, Sets THB 10.33 Billion Revenue Target with THB 5.5 Billion Expansion Plan
The Asia-Pacific hospitality company plans to grow from 49 to 75+ properties by 2030 with THB 5.5 billion investment over three years.
Hilton Signs Tapestry Collection by Hilton Hotel in Wuxi, Marking Brand's Yangtze River Delta Debut
Hilton (NYSE: HLT) announced the signing of a Tapestry Collection by Hilton hotel in Wuxi, expanding Hilton's lifestyle brand presence in Jiangsu province. The signing reflects the company's continued investment in the Yangtze River Delta and its commitment to meeting growing demand for distinctive, experience-driven stays in sought-after destinations.
Hilton Signs Curio Collection by Hilton Hotel in Nanjing, Marking Brand's Debut in the City
Hilton (NYSE: HLT) announced the signing of a Curio Collection by Hilton hotel in Nanjing, expanding Hilton's lifestyle brand presence in Jiangsu province. The signing reflects the company's continued investment in the Yangtze River Delta and its commitment to meeting growing demand for distinctive, experience-driven stays in sought-after destinations.
Supplier News
View allInnspire Powers Digital Guest Journey at The Statler Hotel at Cornell University
Innspire's AI Concierge now handles 66.7% of guest messaging at the Cornell teaching hotel, with mobile check-in and dining capabilities live.
Maestro PMS Announces Adam Wilson as President, Reinforcing its Focus on Innovation and Customer Experience
Wilson joins from Jonas Hospitality to focus on AI integration, user experience improvements, and expanding Maestro's technology ecosystem.
HCN Tablets Achieve >94% Usage in Luxury Hotel Study
Study of 179 luxury hotel guests shows 94.25% tablet usage rates, with 29% engaging with sponsored content compared to less than 1% for traditional digital channels.
Zucchetti Deepens Strategic Partnership with SiteMinder, Unlocking New Revenue Potential for the World’s Hotels
The expanded integration connects Zucchetti's 48,500 hospitality customers with SiteMinder's distribution platform across Europe, Asia Pacific and the Americas.
Influence Society Expands Into Ecuador With First Client Win at Hacienda La Danesa
The Paris-based agency will manage website, SEO, and digital marketing for the 500-hectare luxury hacienda located one hour from Guayaquil.
Pan Pacific Hanoi Elevates Luxury Hospitality with Shiji’s Infrasys POS, Driving Seamless Service and Operational Excellence
Pan Pacific Hanoi implemented Shiji's Infrasys POS across all F&B outlets to streamline operations and enhance guest personalization.
Eco-Certified Hotels Explained: What the Labels Mean
The guide covers seven major certifications including EarthCheck, Green Key, and EU Ecolabel, explaining their criteria and credibility factors.
Mega Events and Sustainable Accommodation: A Growing Consideration for Hospitality
World Athletics' guidance shows how major event organizers are incorporating sustainability criteria into hotel selection, focusing on certifications, location proximity, and operational practices.
HVS Europe Hotel Transactions Bulletin - Week Ending 08 May 2026
The weekly bulletin covers €337M+ in European hotel transactions, including Calena Partners' €200M acquisition of three Spanish coastal hotels.
Where Opportunity Meets Capital: Unlocking Saudi Arabia’s Next Phase of Hospitality Growth
Analysis ahead of the 2026 Future Hospitality Summit explores how Saudi Arabia's young demographics and Vision 2030 are reshaping investment strategies toward franchise models and midscale properties.
By Wytze van den Berg, Vice President, International Operations, BWH Hotels EMEA, The Bench
The Hotel Industry Has Been Waiting for AI to Save It From the OTAs.
Argues that AI will strengthen rather than disrupt OTAs like Expedia, as these platforms already control the massive datasets and connectivity that power AI recommendations.
By Andrew Paul, Managing Director, Americas Great Resorts
Woolley Grange Unveils Final Stages of Renovations with New Walled Garden Rooms and Outdoor Swimming Pool
Luxury Family Hotels is proud to announce the completion of a multi-phase restoration of Woolley Grange, the beloved Jacobean manor located 20 minutes drive from Bath. Following the initial refurbishment completed in October 2025, this final milestone sees the unveiling of the redesigned Walled Garden and the much anticipated Walled Garden Rooms, in addition to the debut of the property’s redesigned outdoor swimming pool.
What ChatGPT’s decision to move away from in-platform transactions means for hotels
OpenAI's shift away from in-platform booking creates opportunities for hotels to capture AI-driven traffic through optimized content strategies.
By Apollos Gause, SEO & Growth Innovator, Cendyn™
“Travel & Tourism Accelerates after Effective Recovery” Says WTTC In New Global Report Reinforcing Sector’s Proven Resilience After A Crisis
WTTC's four-decade analysis shows tourism contributed $11.6 trillion to global GDP in 2025 and confirms destinations always recover from crises with strong government leadership.
WTTC Welcomes U.S. Tourism Envoy Nick Adams for First Global Address, Signalling New Era of U.S. Leadership in Travel & Tourism
Adams outlined U.S. priorities including reaching 100 million visitors by 2030 and leveraging G20 hosting to drive investment and job creation.
UN Tourism Innovates in Sector Education with the Launch of the First WhatsApp-Based Courses
UN Tourism partners with Fundación Mahou San Miguel to offer 2,000 free training places for Spanish hospitality professionals via WhatsApp messaging.
Mirbeau Inn & Spa Debuts in Beacon, Blending Historic Charm with Everyday Wellness
Mirbeau Inn & Spa, the award-winning boutique hotel and spa collection celebrated for its French-inspired elegance, Monet-inspired gardens, and immersive wellness experiences, today announces the opening of its newest resort in Beacon, New York. As the fifth property in the brand's growing portfolio, Mirbeau Beacon marks a strategic expansion deeper in the Hudson Valley, offering a sophisticated retreat within close reach of New York City.