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Remco Gerritsen of CityHub on Solo Travel, Revenue per Square Meter, and Scaling a Modular Urban Hotel Across Europe
CityHub CEO Remco Gerritsen outlines plans to double hub capacity by end of 2025, covering space economics, modular builds in repurposed buildings, direct booking strategy, and solo traveler growth.
Why guests visit your hotel's website, then book on Booking.com, and what to fix this week
Practical advice for independent hoteliers in Asia and Australia on reducing OTA dependency by fixing price doubt, booking friction, and trust gaps on direct channels.
Latest
The business of belonging: Building guest loyalty in a new era of personalization
CoralTree Hospitality's VP of Guest Engagement discusses how reservations teams, CRM, and AI can drive ancillary revenue and deepen guest relationships through personalization.
Karen Stephens, Chief Marketing Officer, Revinate, Inc.
WTTC Calls for Stronger Public-Private Collaboration to Build a More Resilient Tourism Sector
WTTC President Gloria Guevara outlined eight global strategic priorities at WTM London's Ministers' Summit, citing the sector's $11.6T GDP contribution and forecasting $11.9T in 2026.
WTTC Welcomes EU Sustainable Tourism Strategy and Calls for Stronger Public-Private Collaboration to Deliver Its Ambitions
WTTC endorses the EU's first Sustainable Tourism Strategy, citing alignment with its eight global priorities, while calling for faster progress on digital borders, visa facilitation, AI adoption, and stronger public-private governance.
Recent Appointments
View allGeneral Management
Anthony Buttafuoco has been appointed as General Manager at Thompson Dallas
General Management
Christian Szabo has been appointed as General Manager at Baros Maldives
Operations & Strategy
Tatiana Ferreira has been appointed as President at The Ritz-Carlton Yacht Collection
Paris broke its monthly ADR record in October
Paris hit a record monthly ADR of EUR474.64 in October 2026, up 13.5% year-over-year, with Fashion Week driving single-night ADR above EUR600 for the first time since the 2024 Olympics.
Formula 1 drove Singapore hotel performance to all-time high
Singapore hotels hit all-time high ADR and RevPAR during the October F1 Grand Prix, with Saturday night rates peaking at SGD818.88 ADR and SGD711.09 RevPAR, per CoStar data.
London hotels posted highest October RevPAR on record
London hotels hit a record October RevPAR of GBP178.81, up 5.5% year-over-year, with occupancy at its highest since 2019, driven by the BFI Film Festival.
The other AI in hospitality: Why human partnerships matter more than ever
A Profitroom partnerships lead argues that AI's value in hospitality depends on human-led ecosystems, trust between partners, and keeping the guest at the center of technology decisions.
Simon Le Touze, Senior Director, Partnerships, Shiji
Waldorf Astoria Residences Portfolio Set to Nearly Triple by 2030
Hilton's Waldorf Astoria Residences portfolio is on track to reach 34 properties and 3,498 units by 2030, with new signings across the US, UAE, Mexico, Japan, Greece, and Spain.
Supplier News
View allUrVenue Expands Stripe Integration to Bring Modern Payment Technology to Resorts and Hospitality
UrVenue expands its Stripe integration to add digital wallets, local currency pricing, and AI-driven payment optimization for resort and casino operators without per-property implementation.
HotelRunner Expands Autonomous Supply™ Program to Advance the Signal Economy in Travel
HotelRunner opens its Autonomous Supply program to the wider industry, enabling real-time signal-driven coordination across distribution, operations, payments, and guest engagement with Expedia Group, Agoda, and Booking.com as partners.
Hotelogix and Zoho Books Partner to Deliver a Connected Operations and Finance Platform for Hotels
Hotelogix integrates its cloud PMS with Zoho Books to automate financial workflows and eliminate manual reconciliation, targeting independent and mid-market hotels in India.
Tambourine Earns Top Honors for Hospitality Website Design at 2026 Travel Weekly Magellan Awards
Tambourine won four Travel Weekly Magellan Awards for website design, including Gold for Pier Sixty-Six, Ted Turner Reserves, and Old Edwards Hospitality Group.
Grevon and Indio Partner to Enable End-to-End AI Bookings for RV Parks and Campgrounds
Grevon and Indio are integrating to let RV park and campground guests inquire, check availability, and pay within a single AI conversation, without redirection to a separate booking engine.
OneJourney Named to PhocusWire’s Hot 25 Travel Startups for 2027
OneJourney's SwiftPay platform, which turns hotel supplier payments into cashback revenue via virtual cards and AI automation, earned a spot on PhocusWire's Hot 25 Travel Startups for 2027.
Folio named one of PhocusWire’s “Hot 25 Travel Startups” for 2027 Amid Rapid Expansion, Adoption and AI Innovation
Folio, a Durham-based hospitality finops platform founded in 2023, was named to PhocusWire's Hot 25 Travel Startups for 2027, with 1,000+ hotels and $1.5B in annual purchasing volume in its pipeline.
Six Senses Samui Deploys Cloud-Based POS to Support Guest-Centric Service and Operational Coordination
Six Senses Samui has deployed Shiji's Infrasys cloud POS across nine F&B and operational outlets, replacing fragmented systems with an integrated platform connecting finance, reservations, procurement, and workflows.
Wyndham Introduces 12th Brand to Türkiye with Vienna House Debut in Istanbul
Wyndham Hotels & Resorts has announced the opening of Vienna House by Wyndham Istanbul Bahçelievler, introducing the Vienna House brand to Türkiye for the first time and expanding Wyndham's portfolio in the country to 12 brands. The opening further strengthens Wyndham's leadership in Türkiye, where it is the largest international hotel franchisor in the country by number of hotels, with approximately 140 properties operating under Wyndham brands.
The Reality of Hospitality Accessibility for Persons with Disabilities
Singapore-based study mapping the hotel stay journey of persons with disabilities finds more frustration touchpoints than positive ones, citing gaps in room design, staff training, and online accessibility communications.
By Lee-Keng Ng, Associate Professor, Singapore Institute of Technology (SIT)
Mar by O’Two Hotels Set to Debut on the Shores of Cape Town’s Mouille Point in March 2027
O’Two Hotels, a boutique hotel group in Cape Town, has announced the debut of Mar by O’Two Hotels, a luxury hotel anticipated to open on the Mouille Point coast in March 2027. The opening marks an exciting new chapter for the group and its evolution onto a dual-concept brand. Mar by O’Two Hotels will complement the existing lifestyle-led Terra by O’Two Hotels. Together they will offer two distinct ways to experience the city from a single coastal address.
Dubai South signs agreement with Cheval Collection to launch Cheval South Bay
Dubai South, the largest single-urban master development focused on aviation, logistics and real estate and Cheval Collection, an award-winning, UK-based luxury hospitality company, have signed an agreement to launch Cheval South Bay.
The King & Prince Resort and Club Unveils a Sweeping New Vision for a St. Simons Island Landmark
A new era is taking shape on the Georgia coast as The King & Prince Resort and Club, the landmark oceanfront retreat on St. Simons Island, unveils a comprehensive reimagining of the historic property. Rooted in the Southern charm, coastal heritage and the signature hospitality that have defined the resort for generations, the transformation will thoughtfully reinterpret The King & Prince for generations to come.
The Observatory, a Viceroy Resort, Ushers in a New Era of Luxury in Sun Valley, Idaho
A spectacular new chapter of luxury hospitality has arrived in Sun Valley with the official opening of The Observatory, A Viceroy Resort. Marking a defining moment for one of America's most storied mountain destinations, the resort introduces a new expression of sophisticated, experience-driven hospitality to downtown Ketchum. More than two decades in the making, this remarkable retreat brings together world-class design, standout culinary experiences, transformative wellness and unparalleled access to the region's breathtaking natural beauty, all beneath some of the clearest, most protected night skies in North America.
AI will reshape how hotels are found, booked and run
Four hospitality leaders share perspectives ahead of HSMAI CSC MEA 2026, agreeing AI delivers most value when built on sound data, tied to specific business problems, and paired with human oversight.
First Hospitality Sets Its Sights on Key Trends Shaping Hotels and Restaurants in 2027
First Hospitality outlines five trends for 2027 spanning AI operations, experiential dining, wellness programming, and community-focused hotel strategy, with real case examples from its portfolio.
What We Expect Employees to Give and What It Takes to Give It
Drawing on published psychology research, this piece argues that service quality is partly a management responsibility, shaped by workload design, recovery time, and the emotional demands placed on frontline staff.
By Haya Hussein
The Direct Custody Trench: Defending Net Margins Against the Distribution Squeeze
An analysis of how Spanish hotels facing 270 new properties in the pipeline can protect net margins by cutting OTA dependency, with real unit economics showing 30%+ revenue lost per third-party booking.
By Julia Krebs, Senior Lecturer and Hospitality Consultant, Les Roches