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Viewpoint Questions AI Connectors, IHG-Adani Sign 5-Hotel India Deal, Paris Hits 78% Occupancy
Friday closes the week with a sharp viewpoint on the AI connector model, IHG's biggest India deal of the year, and Paris occupancy hitting a 10-year high on Olympic legacy.
How to Close the Deal without Giving the House Away: Minor Point Close
The technique involves offering a small concession like comp rooms or waived fees to secure agreement when clients show buying signals but hesitate to commit.
By Chuck Kelley, Lodging Operations Consultant & Partner with Cayuga Hospitality consultants, Cayuga Hospitality Consultants
Latest
Proof, not promises: New report helps destinations navigate EU sustainability claims law
The September 2026 EU directive will require destinations to back all sustainability claims with verifiable evidence, ending narrative-led messaging.
Hotels in Mexico Are Entering a New Era Ahead of the FIFA World Cup
Shiji's Mexico market manager discusses hospitality trends and opportunities ahead of the upcoming FIFA World Cup tournament.
Florencia Cueto Pedrotti, Director, Global Engagement & Sales Enablement, Shiji
Where Heritage Meets Social Living: lyf Chinatown Singapore Debuts in the Heart of Chinatown
The Ascott Limited (Ascott) today announces that lyf Chinatown Singapore will open its doors on 3 July 2026, with bookings available from 15 May 2026 onwards. The 90-unit property marks the fifth lyf-branded property in Singapore. The development has been thoughtfully designed to honour the area’s rich cultural and heritage significance, which carries a long history tied to the Chulia community.
Recent Appointments
View AllOperations & Strategy
Robert Fritz has been appointed as Executive Chairman at Four Seasons Hotels & Resorts
IHG Hotels & Resorts Signs Landmark Five-Hotel Deal with Adani Airport Holdings
The portfolio spans 1,500 keys across Jaipur, Navi Mumbai, Mangaluru, and Thiruvananthapuram, marking Kimpton's India debut.
voco Darwin Suites opens in Australia’s Northern Territory, marking a new era for premium accommodation in the Top End
voco Darwin Suites has officially opened its doors in the heart of the city centre, bringing IHG Hotels & Resorts' fast-growing premium brand to the Northern Territory for the first time. The new-build hotel also marks the debut of a voco Suites product in Australia, with one- and two-bedroom suites blending the convenience of self-sufficient facilities with a productive work environment, all while retaining the playful characteristics of voco.
Fandom Travel: Travel Trend Shaped by Passion and Experience Led Tourism
HBX Group's 2026 report identifies fandom tourism as a major trend driving hotel demand through concerts, TV shows, and cultural events that create booking spikes.
By Javier Cabrerizo, Chief Strategy, AI & Transformation Officer, HBX Group
The Invisible Operating System of Hospitality
The piece argues that AI-driven guest interactions make accurate, governed content across all digital channels more operationally critical than traditional hotel systems.
Hotel OTAs: Their Business Model Explained [With Complete List]
The comprehensive guide covers OTA business models, commission structures, and strategic advice for hotels to balance OTA distribution with direct booking initiatives.
By Emma Näpänkangas, M.Sc. Student in Hospitality Management, EHL
Supplier News
View allCaribbean Tourism Enters a New Strategic Phase as Latin American Demand Surges and Premium Travel Reshapes the Region
CHTA-Amadeus report shows overseas demand grew just 1% as the region shifts focus to Latin American markets and premium travelers to drive higher-value growth.
Properties in Diverse Hospitality Segments Achieve Measurable Business Gains Deploying Agilysys Technology Solutions
Customer case studies from Inspire 2026 conference show properties achieving 50% maintenance efficiency gains, 25% faster kiosk transactions, and record booking revenue.
Simplify Workforce Management with Housekeeping Hotel Software
Software automates housekeeping task assignments, provides real-time progress tracking, and includes compliance tools for labor management.
RakYim Siam Hotel’s Major Transformation in Bangkok Powered by Shiji’s Integrated Tech Stack
The Bangkok property, formerly Maitria Mode Sukhumvit 15, deployed Shiji's cloud-based PMS, POS, and reputation tools to support its relaunch as a Thai lifestyle hotel.
From Ideas to Action: How GCSTIMES Approaches Lower-Carbon Business Travel
GCSTIMES shares its internal travel guide that prioritizes necessity evaluation, rail over air transport, and direct flights with SAF-supporting airlines.
TTI Technologies Announces Juanita Andrade as Vice President of Sales
Juanita Andrade replaces retiring VP Tim Doxzon to lead sales strategy and client engagement for the hospitality technology company.
Hapi and Actabl Launch The Future of Hotel Data Survey to Benchmark Industry Readiness for AI, Real-Time Insights, and Smarter Operations
The research initiative will explore data access barriers, AI readiness, and operational challenges across hotel departments to inform a 2026 industry report.
Historic Portsmouth mansion launches as a fully autonomous boutique apartment-hotel powered by Mews
The 38-unit property operates without front desk staff using Mews' platform for contactless check-in and integrated operations.
Gravity Haus Continues Expansion: Acquiring Three Former LOGE Hotels Across Washington and Montana
Gravity Haus acquired management agreements for three former LOGE properties in Washington and Montana, expanding to 13 total locations.
Sun, Sea & Sport: ZEL Debuts in Fuerteventura with New Sotavento Beach Retreat
ZEL, the lifestyle hotel brand created by Meliá Hotels International in collaboration with Rafa Nadal, is continuing its international expansion with the opening of ZEL Fuerteventura. Following launches across the Mediterranean and the Caribbean, the brand is now bringing its relaxed take on wellbeing to one of the Canary Islands' most distinctive landscapes.
Discover MGallery Collection’s debut in the Maldives, the V Villas Maldives at Mirihi – MGallery Collection
MGallery Collection proudly announces the opening of V Villas Maldives at Mirihi — MGallery Collection, a luxurious all-villa retreat where light, time and the ocean flow in soothing harmony. Crafted as a refined ode to Maldivian heritage and natural beauty, this property invites travellers to experience luxury, where every horizon line invites stillness, presence and awe.
Whitepaper: Rewriting the rules of direct booking with AI
The whitepaper explores how hotels can use AI to compete with OTAs, featuring insights from Langham Hospitality Group and practical strategies for revenue growth.
Quality Inn & Suites Hermosa Beach Completes $2.2 Million Renovation
Quality Inn & Suites Hermosa Beach, located between Southern California’s acclaimed Manhattan and Redondo Beaches, has unveiled a $2.2 million renovation, featuring refreshed guest rooms, an expanded and enhanced lobby, and updated outdoor amenities designed to reflect a brighter more coastally inspired guest experience.
Pazziella, a Luxury Collection Hotel, Capri Arrives on the Island for the First Time
Hotel Pazziella joins The Luxury Collection—Marriott International’s world-renowned, prestigious brand that celebrates the beauty and uniqueness of the guest experience. The brand offers guests access to authentic experiences and exceptional service, featuring a curated selection of hotels and resorts that reflect local heritage and culture.
Masterclass: AI in Hospitality on 8 June, Amsterdam
Hotelschool The Hague offers a 3.5-hour practical workshop for hotel managers on June 8, covering AI applications in guest communication, operations, and HR.
Reviving hidden gems into design-forward destinations: The French Cowboys story
Texas boutique hotel group French Cowboys uses Cloudbeds PMS to manage seven unique properties while maintaining individual character and streamlining operations.
The Pinnacle Kigali Joins Small Luxury Hotels of the World™
The nine-room property, opening in 2026, marks SLH's first Rwanda location with rates starting at $3,090 per night.
Hilton San Diego Bayfront Ushers in a New Chapter with Multimillion-Dollar Renovation
Hilton San Diego Bayfront announces the completion of its multimillion-dollar renovation, with the unveiling of 165,000 square feet of newly refreshed meeting and event spaces, as well as seventeen redesigned suites. Located along San Diego Bay and within walking distance of the city’s top attractions, the hotel continues to serve as a premier destination where business meets leisure, offering best-in-class meeting spaces, modern amenities, and an iconic Southern California setting.