In the world of travel and tourism, increasing numbers of people use technology to book their experience, interact with services once they are at their destination, and share their experience with others afterwards. Sharing is great. We are more likely to believe something is good if a customer tells us it’s good, rather than the Head of Marketing and Sales. But it also presents particular challenges to the hospitality industry... This infographic outlines the cycle of influence of technology in the travel and tourism sector.

Infographic produced by Les Roches School of International Hotel Management, Switzerland. Les Roches is one of the leading international hospitality management schools in the world with a global student body and campuses in Switzerland, China and Spain.
It is producing a series of infographics with the aim of capturing key information and interesting developments in travel and tourism.

In the world of travel and tourism, increasing numbers of people use technology to book their experience, interact with services once they are at their destination, and share their experience with others afterwards. Sharing is great. We are more likely to believe something is good if a customer tells us it’s good, rather than the Head of Marketing and Sales. But it also presents particular challenges to the hospitality industry... This infographic outlines the cycle of influence of technology in the travel and tourism sector. — Source: Les Roches International School of Hotel ManagementIn the world of travel and tourism, increasing numbers of people use technology to book their experience, interact with services once they are at their destination, and share their experience with others afterwards. Sharing is great. We are more likely to believe something is good if a customer tells us it’s good, rather than the Head of Marketing and Sales. But it also presents particular challenges to the hospitality industry... This infographic outlines the cycle of influence of technology in the travel and tourism sector. — Source: Les Roches International School of Hotel Management
In the world of travel and tourism, increasing numbers of people use technology to book their experience, interact with services once they are at their destination, and share their experience with others afterwards. Sharing is great. We are more likely to believe something is good if a customer tells us it’s good, rather than the Head of Marketing and Sales. But it also presents particular challenges to the hospitality industry... This infographic outlines the cycle of influence of technology in the travel and tourism sector. — Source: Les Roches International School of Hotel Management