HITEC Toronto Interview: John Seaton, Chief Revenue Officer (CRO) at Cendyn
Flying into Toronto from the UK, John Seaton, Chief Revenue Officer (CRO) at Cendyn, shares his insights about working with partners and tech providers to solve problems and help shape the future of the hospitality industry. In this live interview from HITEC, hosted by Alan Young, John tackles tough topics like the labor shortage challenges hotels are facing to the impact of AI on the industry.
Cendyn is partnering with companies like PolyAI to power their new call centers and help hotels do more with less. This utilization of AI enables human agents more time to deal with higher-value, more complex engagements rather than mundane tasks.
John also talks about the company’s growth strategies, M&A plans, and partnerships as the company experiences record demand for its technology that helps hotels around the globe drive profitability and guest loyalty through an integrated technology platform.
With extensive experience in the hospitality and travel industry, John is regarded as an industry thought leader. A highly motivated and results driven individual with a proven and successful track record at an executive level. A lateral thinker with considerable experience in working across an organisation as well as with a global customer base. Has the confidence and strong leadership skills to lead a team to ensure company goals and revenue objectives are met.
About Cendyn
Cendyn is a global hospitality cloud-based technology company that enables hotels to Find, Book, Grow - driving revenue, maximizing profitability, and creating deeper connections with guests through its integrated solutions. Serving hoteliers for nearly 30 years, Cendyn has over 32,000 customers in more than 150 countries including brands Outrigger Hospitality, Hyatt, IHG, Aman Resorts & Hotels, Relais & Châteaux, Banyan Tree Hotels & Resorts, Coraltree Hospitality, and Onyx Hospitality Group - generating more than $20 billion in annual hotel revenue. The company supports its growing customer base with offices across the globe. To find out more, visit cendyn.com.
