Press Release

World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith

Hyatt Hotels Corporation (NYSE: H) announces that World of Hyatt is offering members new access to earn and redeem at a collection of more than 700 boutique and luxury hotels and villas around the globe with Mr & Mrs Smith, the luxury travel platfor...

Hyatt Hotels Corporation
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CRM & Loyalty
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World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith25 April 2024HyattCRM & Loyalty
World of Hyatt Elevates Luxury Portfolio by Adding More Than 700 Boutique and Luxury Hotels and Villas from Mr & Mrs Smith
Customer Experience Is Like Maintenance on Your Car
Opinion

Customer Experience Is Like Maintenance on Your Car

I was talking to a friend the other day. He purchased an expensive new car just eight months ago. Unfortunately, the car turned out to be a “lemon,” and he has taken it back to the dealer multiple times for various problems. The car has spent more t...

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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Guest Experience
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Shep Hyken
by Shep Hyken
24 April 2024Shepard Presentations, LLC.CRM & Loyalty
Customer Experience Is Like Maintenance on Your Car
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Press Release

Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program

A survey by Marriott Bonvoy, the award-winning travel program of Marriott International, has found that a majority of Gen Zs and Millennials in Asia Pacific excluding China (APEC) prefer the simplicity of belonging to one comprehensive loyalty trave...

Marriott International, Inc.
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Consumer Trends
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Market Segments
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Guest Experience
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Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program24 April 2024MarriottCRM & Loyalty
Asia Pacific Gen-Zs and Millenials Seek to Unlock Value and Maximize Travel Experience With One Loyalty Program
Supplier News

dailypoint and Shiji expand their collaboration with PMS integration

dailypoint, the leading Data Management and CRM platform for the Hospitality Industry, is now fully compatible with the Shiji Enterprise Platform PMS. This expansion builds upon existing integrations with Infrasys Cloud POS and Shiji’s owned ORM sol...

dailypoint™
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Information Technology
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Property Technology
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Lodging Industry
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dailypoint and Shiji expand their collaboration with PMS integration23 April 2024dailypoint™CRM & Loyalty
dailypoint and Shiji expand their collaboration with PMS integration
A Year Since Launch, Global Hotel Alliance’s Green Collection Adds Hotels, Builds Awareness & Adoption
Press Release

A Year Since Launch, Global Hotel Alliance’s Green Collection Adds Hotels, Builds Awareness & Adoption

Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, which this year celebrates its 20th anniversary, has been helping consumers make conscious accommodation choices with Green Collection, a carefully curated portfo...

Global Hotel Alliance (GHA)
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Environment & Sustainability
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A Year Since Launch, Global Hotel Alliance’s Green Collection Adds Hotels, Builds Awareness & Adoption22 April 2024Global Hotel Alliance (GHA)CRM & Loyalty
A Year Since Launch, Global Hotel Alliance’s Green Collection Adds Hotels, Builds Awareness & Adoption
Global Hotel Alliance Celebrates 20th Anniversary at IHIF EMEA in Berlin Demonstrating Its Enduring Value for Independent Hotel Brands
Press Release

Global Hotel Alliance Celebrates 20th Anniversary at IHIF EMEA in Berlin Demonstrating Its Enduring Value for Independent Hotel Brands

UAE-headquartered Global Hotel Alliance (GHA), the world’s largest alliance of independent hotel brands, celebrated its 20th anniversary this week in Berlin at the International Hospitality Investment Forum (IHIF), where the then start-up was first ...

Global Hotel Alliance (GHA)
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CRM & Loyalty
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Lodging Industry
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Global Hotel Alliance Celebrates 20th Anniversary at IHIF EMEA in Berlin Demonstrating Its Enduring Value for Independent Hotel Brands19 April 2024Global Hotel Alliance (GHA)CRM & Loyalty
Global Hotel Alliance Celebrates 20th Anniversary at IHIF EMEA in Berlin Demonstrating Its Enduring Value for Independent Hotel Brands
CRM for Hotels: 6 Benefits to Unlock Group Sales Success
Opinion

CRM for Hotels: 6 Benefits to Unlock Group Sales Success

CRM for hotels has become essential not only for connecting with guests but also for driving growth in hotel sales and catering. Many hotels currently operate with fragmented systems for managing customer information, including property management s...

Elizabeth Smith
Elizabeth Smith
Hotel Marketing Manager
Tripleseat
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Property Technology
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MICE
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Elizabeth Smith
by Elizabeth Smith
18 April 2024TripleseatCRM & Loyalty
CRM for Hotels: 6 Benefits to Unlock Group Sales Success