CRM & Loyalty
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Choosing the Right Words Can Transform a Customer Service Conversation
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Why Handling Mistakes Well Is a Key to Amazing Customer Service
Good customer service becomes noticeable for two reasons.
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Potential Profit Killer: Making Assumptions About Customers
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience
Separate Checks: A Metaphor for Good and Bad Customer-Focused Policies
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
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CRM & Loyalty
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Guest Experience