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It’s Still a Seller’s Market, But Don’t Get Greedy

In response to the post-pandemic demand surge and faced with constricted inventory due to labor shortages, rising supply costs, and other challenges, hoteliers pushed their prices back to pre-pandemic levels in record time. It was understandable tha...

Lynn Zwibak

Founder and President of Zwibak Revenue Management

ZRM | Zwibak Revenue Management

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Revenue Management

ZRM | Zwibak Revenue Management

The Last Bastion: Boardgame tactics as a Revenue Playbook

The Last Bastion: Boardgame tactics as a Revenue Playbook

For those of you who don’t know....like me what The Last Bastion is. It is a boardgame. Yes, lol. And a complicated one at that.

Fabian Bartnick

Fabian Bartnick

Founder at Infinito

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Revenue Management

The Last Bastion: Boardgame tactics as a Revenue Playbook

Going Local Key to Hotel Loyalty Programme Success

Going Local Key to Hotel Loyalty Programme Success

From hotel staff training, engagement and buy-in, to offering members instant and meaningful benefits, and collaborating with in-destination partners, a focused local approach is key to maximising global loyalty performance, HSMAI region Europe’s Sp...

HSMAI Region Europe

HSMAI Region Europe

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Going Local Key to Hotel Loyalty Programme Success

HVS ANAROCK Hotels & Hospitality Overview, April 2024

Read the latest edition of the HVS ANAROCK monthly industry update, Hotels & Hospitality Overview (H2O), for the key trends in the Indian hospitality industry.

Dipti Mohan

Associate Vice President – Research, New Delhi

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Markets & Performance

HVS

Capex and PIPs – What We Learned From Industry Experts at the Hunter Hotel Investment Conference 2024

Embarking on a hotel renovation? Armed with a Property Improvement Plan (PIP) but unsure where to start? We’ve got you covered with insights learned at the recent Hunter Hotel Investment Conference in Atlanta where industry experts spoke from a dive...

Charis Atwood

Hospitality Consultant at Hospitality Consultant Cayuga Hospitality Consultants

Cayuga Hospitality Consultants

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Events & Conferences

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Real Estate & Investment

Cayuga Hospitality Consultants

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

If I had a dollar for every time I heard artificial intelligence or “AI” mentioned over the last year, well, you know the rest of that saying. And much like when you repeat a word so many times, it starts to lose its meaning – the discussions surrou...

Andrew Rubinacci

Andrew Rubinacci

Chief Advisory Officer of FLYR for Hospitality

FLYR (formerly Pace Revenue)

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Property Technology

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Revenue Management

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Chatbots, Robotics & AI

The Top 5 Advantages of AI-First Platforms Over Legacy System Upgrades

EU’s new digital ID: A game changer for hotels

In a significant move for secure online interactions, the European Union just approved a new framework for a European digital identity (eID) this past March. This development underscores the growing importance of digital identity, which encompasses ...

Pedro Torres

Founder and CEO, Youverse

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Information Technology

Youverse

Recent Appointments

Peter Yeung has been appointed General Manager at The Prince Kitano New York

Terrance Kelly has been appointed Market Director of Sales and Marketing at The St. Regis Bal Harbour

Latrina Wright has been appointed General Manager at Residence Inn by Marriott Kenwood

Maggie Rose has been named GM and Vice President of Operations at Hospitality Ventures Management Group (HVMG)

Jamison Conrey has been appointed vice president of engineering, Capital Projects and Risk Management at Hospitality Ventures Management Group (HVMG)

Gary Thulander has been appointed Area Managing Director at Wequassett Resort and Golf Club

HSMAI Commercial Strategy Conference Session Preview: Ancillary as Primary!

I think of ancillary as forever the next frontier. It’s always something that matters, but never something that gets the focus in the short term.

The Hospitality Sales and Marketing Association International (HSMAI)

The Hospitality Sales and Marketing Association International (HSMAI)

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Revenue Management

HSMAI Commercial Strategy Conference Session Preview: Ancillary as Primary!

Stayntouch Wins “Hotel Solution Of The Year” TravelTech Breakthrough Award

Stayntouch, a global leader in cloud-based hotel property management systems (PMS) and guest-centric technology, has been awarded the "Hotel Solution of the Year" by TravelTech Breakthrough. This prestigious recognition from TravelTech Breakthrough,...

Stayntouch

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Information Technology

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Property Technology

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Lodging Industry

Stayntouch Wins “Hotel Solution Of The Year” TravelTech Breakthrough Award

Make the Complicated Simple

Make the Complicated Simple

Earlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports, entertainment and business. The gist of the article was that we work hard to make doing business with us easy. Consi...

Shep Hyken

Customer Service and Experience Expert, Keynote Speaker and Bestselling Author

Shepard Presentations, LLC.

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Guest Experience

Make the Complicated Simple