2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance
Opinion

2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance

2024 was a wake-up call for the hotel industry. Record performance may have stolen headlines, but the reality was less glamorous: growth rates stabilized, and staffing gaps stretched resources thin. The industry is at a tipping point. Although techn...

Pedro Colaco
Pedro Colaco
CEO at GuestCentric Systems
GuestCentric Systems
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Sales & Marketing
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Innovation
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Pedro Colaco
by Pedro Colaco
31 October 2024GuestCentric SystemsGuest Experience
2025 Hotel Industry Playbook: Embrace Change or Risk Irrelevance
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Opinion

This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers

Halloween brings up images of spooky costumes and haunted houses. So, here’s a question for you: Are you confident your customer service and CX won’t scare your customers away?

Shep Hyken
Shep Hyken
Customer Service and Experience Expert, Keynote Speaker and Bestselling Author
Shepard Presentations, LLC.
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CRM & Loyalty
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Guest Experience
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Shep Hyken
by Shep Hyken
30 October 2024Shepard Presentations, LLC.Guest Experience
This Halloween, 10 Ways to Scare Your Competition and Steal Their Customers
Supplier News

Alliants and Les Clefs d’Or International Announce Partnership Alongside the Release of “Masters of Hospitality” Documentary Series

Alliants, a leading provider of cutting-edge guest experience technology solutions for the hospitality industry, is thrilled to announce a strategic partnership with Les Clefs d’Or International, the esteemed global association of professional hotel...

Alliants
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Lodging Industry
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Alliants and Les Clefs d’Or International Announce Partnership Alongside the Release of “Masters of Hospitality” Documentary Series29 October 2024AlliantsGuest Experience
Alliants and Les Clefs d’Or International Announce Partnership Alongside the Release of “Masters of Hospitality” Documentary Series
Opinion

Destination winning strategy: Competing on authentic experience

What can tourist destinations learn about the experience economy, where human engagement is leveraged specifically to create a meaningful and memorable event? Rather than boasting about the best sandy beach or exclusive restaurant, today’s destinati...

Meng-Mei Maggie Chen
Meng-Mei Maggie Chen
Assistant Professor at EHL Hospitality Business School
EHL
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Sales & Marketing
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Destination Marketing
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Meng-Mei Maggie Chen
by Meng-Mei Maggie Chen
29 October 2024EHLGuest Experience
EHL Hospitality Business School
A new approach to guest ID verification
Opinion

A new approach to guest ID verification

While verifying a guest’s ID might seem routine, it’s a crucial safeguard against fraud, security breaches, payment chargebacks and legal liabilities in general. To be compliant and contain liability, hotels must ensure that every guest is who they ...

Pedro Torres
Pedro Torres
CEO and Co-Founder, Youverse
Youverse
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Property Technology
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Guest Experience
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Pedro Torres
by Pedro Torres
28 October 2024YouverseGuest Experience
A new approach to guest ID verification
How Flexible Payments are Transforming the Hotel Industry
Opinion

How Flexible Payments are Transforming the Hotel Industry

Hotel payments have undergone a big shift in recent years. What used to be a simple transaction, managed by a concierge at the front desk, is now a key touchpoint and opportunity for hotels to empower guests with greater flexibility and control.

Paul Rantilla
Paul Rantilla
Senior Vice President, CRO - Hospitality Ancillaries, Plusgrade
Plusgrade
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Revenue Management
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Travel Technology
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Finance & Accounting
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Paul Rantilla
by Paul Rantilla
28 October 2024PlusgradeGuest Experience
How Flexible Payments are Transforming the Hotel Industry
Exploring the Future of Property Management Systems: Learnings from Hotel Tech Report
Opinion

Exploring the Future of Property Management Systems: Learnings from Hotel Tech Report

Property management systems (PMSs) have been around since the 1970s. Fifty years on, those early pioneers bear little resemblance to today’s cutting-edge PMSs, and now the rate of innovation seems faster than ever.

Tom Brown
Tom Brown
Senior Copywriter at Mews
Mews
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Travel Technology
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Innovation
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Tom Brown
by Tom Brown
25 October 2024MewsGuest Experience
Exploring the Future of Property Management Systems: Learnings from Hotel Tech Report