The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations
White Paper

The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations

Effective data management in hospitality transcends mere collection; it requires transforming unstructured guest data into structured, actionable insights. This white paper explores the imperative role of structured guest data in enhancing marketing...

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The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations14 April 2024CRQLARCRM & Loyalty
The Strategic Value of Structured Guest Data in Enhancing Hospitality Operations
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The Impact Of Contact Centers In The Hospitality Industry

The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find ...

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The Impact Of Contact Centers In The Hospitality Industry 5 September 2023ComOpsCRM & Loyalty
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Forecast Accuracy: Why Mape?

Yield management allows hotels to manage the capacity of their rooms more profitably, and the accuracy of statistical forecasting determines how useful it will be. Inaccurate forecasts can result in decreased revenue, earnings, and operational chall...

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Forecast Accuracy: Why Mape? 1 September 2023ComOpsCRM & Loyalty
Forecast Accuracy: Why Mape?
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Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley

Like many industries, if you are in the casino or hospitality space, your customer data is entering your business through a growing variety of channels. In addition to your casino and property management platforms, your organization most likely has ...

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Know Your Customer - Why You Should Add A CDP To Your Marketing Tool Kit By Rosalie Stahley31 August 2023ComOpsCRM & Loyalty
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Advantages To Outsourcing Your Contact Center Operations

In today’s highly competitive business landscape, companies need to focus on delivering excellent customer service to remain relevant and profitable. One way to achieve this is by outsourcing your contact center operations to a reliable third-party ...

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Advantages To Outsourcing Your Contact Center Operations29 August 2023ComOpsCRM & Loyalty
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