The Definitive Guide to More Efficient Hotel Operations in 2024
White Paper

The Definitive Guide to More Efficient Hotel Operations in 2024

In an era of rising operational costs and sustained labor challenges, operational efficiency in hotel back offices has become paramount. Uncover simple steps to automating many aspects of a back office that will improve hotel operations, reduce cost...

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The Definitive Guide to More Efficient Hotel Operations in 2024 5 December 2023myDigitalOfficeProperty Technology
The Definitive Guide to More Efficient Hotel Operations in 2024
White Paper

The Impact Of Contact Centers In The Hospitality Industry

The travel and tourism industry represents one of the most important sectors in the economy. It is a highly competitive sector that relies on customer engagement and service that exceeds customer expectations. The most successful organizations find ...

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Lodging Industry
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The Impact Of Contact Centers In The Hospitality Industry 5 September 2023ComOpsProperty Technology
The Impact Of Contact Centers In The Hospitality Industry
White Paper

Lies, Damned Lies And Call Center Statistics

It was Benjamin Disraeli who famously decried the three kinds of untruths – “lies, damned lies, and statistics”. And, as we know, middle managers (the good ones, anyway), have long been notorious for coming up with all kinds of statistics to tell ex...

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Lies, Damned Lies And Call Center Statistics 4 September 2023ComOpsProperty Technology
Lies, Damned Lies And Call Center Statistics
White Paper

Best Practices For Optimized Contact Center Operations

A well-managed contact center is essential for delivering exceptional customer service and maintaining customer satisfaction. Whether you’re looking to improve your existing contact center or set up a new operation, these best practices and tips wil...

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Best Practices For Optimized Contact Center Operations28 August 2023ComOpsProperty Technology
Best Practices For Optimized Contact Center Operations
Adopting Automation to Improve Operational Efficiency
White Paper

Adopting Automation to Improve Operational Efficiency

Despite the overall U.S. economy adding 517,000 jobs at the beginning of 2023, the leisure and hospitality sector remains understaffed with 2 million open jobs, according to the U.S. Travel Association. Meanwhile, 79% of hoteliers say their hotels a...

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Adopting Automation to Improve Operational Efficiency28 March 2023myDigitalOfficeProperty Technology
Adopting Automation to Improve Operational Efficiency
White Paper

Hotel Internet Services Unveils Latest Trends in Guest Wi-Fi Expectations With Release of New White Paper Ahead of HITEC Orlando

Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has announced its publishing of a comprehensive white paper detailing what today’s guests currently expect from a hotel’s Wi-Fi s...

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Hotel Internet Services Unveils Latest Trends in Guest Wi-Fi Expectations With Release of New White Paper Ahead of HITEC Orlando22 June 2022Hotel Internet ServicesProperty Technology
Hotel Internet Services Unveils Latest Trends in Guest Wi-Fi Expectations With Release of New White Paper Ahead of HITEC Orlando
White Paper

HSMAI and TrustYou Release a New White Paper - Do You Know Your Guests?

The Hospitality Sales and Marketing Association International (HSMAI) and TrustYou present Do You Know Your Guests?, a new white paper that discusses how the pandemic changed guest behavior, including how they travel and what they expect from hotels...

The Hospitality Sales and Marketing Association International (HSMAI)
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HSMAI and TrustYou Release a New White Paper - Do You Know Your Guests?30 July 2021HSMAIProperty Technology
HSMAI and TrustYou Release a New White Paper - Do You Know Your Guests?