Helen Smith has been promoted Chief Customer Experience Officer at Dorchester Collection

Dorchester Collection announces the promotion of Helen Smith to the position of chief customer experience officer (CXO). Helen Smith, a graduate of Cornell University School of Hotel Administration, joined Dorchester Collection as director of sales and marketing at The Dorchester in 2004 where she played a pivotal role in promoting and enhancing the luxury hotel. In 2007 she was promoted to the position of vice president sales and marketing for Dorchester Collection. For the past 10 years, Helen has played a central role in the creation, development and execution of the Dorchester Collection brand. Helen’s new responsibility is to implement the overall strategy of customer experience at Dorchester Collection hotels.