Carlos Lugo named General Manager of Hospitality at Single Digits, Inc.
Today, Single Digits announces Carlos Lugo has joined as Vice President and General Manager of Hospitality. As an IT Executive with over 20 years' experience, Lugo has led enterprise-level digital transformations with proven success in global infrastructure planning, capacity/cost projections, financial systems, IT governance, telecom, point of sale systems, and digital trends.
Most recently, Lugo acted as Regional Director, Global IT at Marriott, where he developed and launched a $54 million in annual labor cost savings by pioneering AI-enabled PBX natural language learning offering that will interface with WLANs to enhance guest support and reduce demand on customer support. He is an active member of HTNG Workgroups, where he plays an integral part developing the standard operating procedures for implementation of AI for Hospitality, as well as a Hybrid Meetings and Events playbook to help hospitality companies adapt to the short-term and long-term effects of the pandemic. He was also responsible for testing, strategy, and go-to-market for the Workgroup output at Marriott.
Lugo's leadership is a natural fit as Single Digits seeks to set a new standard for the guest Wi-Fi experience with planned multimillion-dollar investments to build and expand on its 19-year hospitality heritage: Single Digits enables 5 million daily network users to access industry-leading connectivity in more than 500,000 rooms in over 3,000 hotel properties across the globe.
