Randy Romero has been appointed General Manager at Sable at Navy Pier Chicago, Curio Collection by Hilton
Sable at Navy Pier, a Curio Collection by Hilton developed by Maverick Hotels & Restaurants has already seen great success since opening in March of 2021. Within the first year of operation, Sable has been recognized for various awards including 10 Best's Readers' Choice Travel Awards and Top 10 Hotels in Chicago by USA Today. To continue catapulting this high-end oasis into one of the best hotels - not only in the City, but in the country - the team now officially announces the appointment of Randy Romero to lead as General Manager. With over 25 years of experience in the Chicago market, including 15+ years with the Hilton brand supporting hundreds of properties spanning the East and West coasts, Romero will now take on this pivotal role at the first and only hotel on the City's iconic Navy Pier.
Romero's passion for hospitality spans over three decades and hundreds of Hilton properties covering California and New York, to Canada and even Tanzania. Originally from California, Romero started his career by chance, having attended Cypress College to study Human Services. Always intrigued by people and human connection, Romero found himself at a brand-new Hilton in Anaheim, California. He worked as a Guest Services Agent and quickly moved up to Front Office Supervisor, before going on to lead front offices at renowned hotels like The Beverly Hilton in Beverly Hills, Hilton Chicago, and the Waldorf Astoria in New York. During this time, Romero was also one of the original pioneers to be involved in the launch of Hilton Honors, where he helped work through some of the very first initiatives that have since grown exponentially into the worldwide programs they are today. From there, Romero went on to receive his first Regional Director role where he oversaw a large portfolio of Hilton's full-service hotels. Most recently, he served as General Manager of the Hilton Los Angeles/Universal City, where he was responsible for the overall operation of the prominent 495-room property nestled in the Hollywood Hills at the entrance of major motion picture and television studios.
Within his new role at Sable, Romero will lead the team with positivity, nurturing a culture where employees feel confident in the work they do by offering them the support they need to thrive. Romero aims to ensure an appropriate work/life balance for his team, calling it one of his top priorities for the property. "Crafting an exceptional hotel experience requires an exceptional team, and a team like that is worth investing in," he says. As a Curio Collection by Hilton, Sable has its own personality and flavor - something Romero hopes to take to a whole new level. By investing in unique experiences for travelers and a positive work environment for team members, his goal is to create both long-lasting guests and employees.
