Richard John Taffs has been appointed General Manager at The St. Regis Hong Kong
The St. Regis Hong Kong has appointed Richard John Taffs (pictured) as general manager, effective from 2 December 2024, succeeding Javier Albar.
In his new role, he reports to Bart Buiring, the managing director for luxury in Greater China at Marriott International. He is tasked at overseeing all hotel operations, including setting strategic goals for the hotel and effectively communicating their importance to the staff.
He will assist in resolving guest complaints and managing booking and billing issues. Additionally, he will focus on the hotel's profitability by overseeing revenue targets and creating departmental budgets; as well as ensuring guest satisfaction and maintaining the St. Regis Hong Kong's reputation for providing an exceptional experience will also be key responsibilities.
With 43 years of experience in hospitality, beginning as an apprentice chef in London, Taffs has cultivated an extensive leadership journey that spans the globe, including management roles in Germany, France, the Philippines, Thailand, and Greater China, where he first arrived in 1993.
For the past two decades, Taffs has helmed various senior roles at Marriott International, most recently serving as senior vice president of operations for Greater China.
In this capacity, he championed operational excellence and people-centreed leadership, driving remarkable achievements that included integrating the Starwood portfolio into Marriott and enhancing the luxury guest experience across the region.
His previous roles, including market vice president of luxury Greater China and area director of operations for South China, underscore his commitment to elevating service quality and operational integrity.
