Tackling the Hotel Talent Shortage - A paradigm shift

The labor shortage in the hospitality industry post-COVID is caused by a combination of factors such as layoffs, changes in the job market, and increased demand for travel and tourism. The pandemic led many workers in the industry to lose their jobs or to leave the industry for better opportunities. In this article, EHL Associate Professor Stefano Borzillo describes how technology, flexibility, upskilling, and above all, a paradigm shift can bring about change in the hotel industry.

Accelerating pre-existing labor trends: Perceptions matter

In December 2021, the World Travel & Tourism Council (WTTC) published several strategic recommendations to make the industry more attractive to jobseekers, which included “facilitating labor mobility and remote working, providing safety nets, upskilling and reskilling the workforce and retaining talent, and creating and promoting education and apprenticeships.”

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The Hotel Yearbook 2023 - Annual Edition

As we have embarked on 2023, it is evident that the hotel industry has made a robust recovery from the pandemic. Occupancy and pricing have returned to their pre-pandemic levels. However, the future of our industry is contingent on how nimble the hospitality sector can be in adapting to ongoing innovation, changing market conditions, evolving consumer preferences, new staffing challenges, and sustainability realities. These uncertainties are the new normal in an unpredictable world.
www.hotelyearbook.com/edition/2023.html