‘LIFT’ Leadership - Navigating the Permacrisis and a Rapidly Changing Landscape

Leadership capabilities in the hospitality sector must focus on four areas to navigate current disruptions and shifts, according to futurist Rohit Talwar. The four areas are learning at speed, innovation, foresight, and transformational thinking, or LIFT. Leaders need to adopt a human-centered approach, which includes adopting learning-led approaches to projects, team learning, and AI tools like ChatGPT. For innovation, leaders need to acquire facilitation skills and a tool box of processes to drive meaningful innovation. Foresight requires leaders to manage the present from the future and to regularly scan and develop scenarios. Transformational thinking requires leaders to unlearn old assumptions and embrace new ideas through zero-based thinking.

What leadership capabilities do hotels and hotel groups need to navigate through current disruptions and major shifts on the horizon?

For many in hospitality, 2022 was a year of rightful celebration – their occupancy, revenues, and profitability reached or surpassed 2019 levels. To achieve this, leadership priorities were rightfully skewed more towards bringing back customers than preparing for the future. However, there’s now a growing sense that rapid changes of approach are required to navigate ‘next’ and lay foundations for the next five years.

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The Hotel Yearbook 2023 - Annual Edition

As we have embarked on 2023, it is evident that the hotel industry has made a robust recovery from the pandemic. Occupancy and pricing have returned to their pre-pandemic levels. However, the future of our industry is contingent on how nimble the hospitality sector can be in adapting to ongoing innovation, changing market conditions, evolving consumer preferences, new staffing challenges, and sustainability realities. These uncertainties are the new normal in an unpredictable world.
www.hotelyearbook.com/edition/2023.html