Future Shifts in Cybersecurity Focus

Amid rapid tech advances and the shift to remote work, cybersecurity has become a pressing concern. Recent incidents, such as Toyota's 2023 data leak, highlight the vulnerabilities of cloud-based data storage. Ensuring software security through thorough vetting, transitioning to password-less technologies, and enhancing endpoint security are essential to counteract threats. Specialized training for staff and strengthening network resilience against potential failures are also crucial. As we adapt to this evolving technological landscape, a proactive approach to cybersecurity is indispensable.

We have seen some remarkable and rapid changes in technology architecture and strategies in the past few years. The pandemic accelerated the use of cloud services. And we have seen many hotel jobs move to a remote working arrangement either at home or to support multiple locations. On top of this, travelers are using their mobile devices extensively and expecting high availability and performance in Wifi and Internet connections. At the same time, we are developing innovative new ways to serve our guests using mobile devices connected to cloud platforms that are Internet dependent. Meanwhile, cybercriminals are well organized and moving fast to adapt their attacks to this changing environment. What are the implications for cybersecurity in all of these changes?

First of all, we need to shift our focus to safeguard our Confidential data in cloud-provided services. As an example, there are some lessons to be learned from a serious data leak suffered by Toyota reported initially on May 12, 2023. Customer data of 2.15 Million people in Japan was leaked from cloud-connected platforms for over 10 years. The leak was due to human error in a misconfiguration of the database settings from “private” to “public”. The cloud platforms involved provided customers with in-car entertainment, assistance in the event of car accidents, and the option to sign up for the new AI (Artificial Intelligence) driver assistance. This type of vehicle connectivity and cloud-based data management is considered essential for the future of autonomous driving and other AI features and as such was a strategic priority.

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The Hotel Yearbook Technology 2023

The 2024 edition of "The Hotel Yearbook (HYB) Technology," curated by EHL's Ian Millar, offers a comprehensive outlook on the emerging technology trends and innovations poised to shape the global hotel industry. It amalgamates insights from a multitude of industry thought leaders, spotlighting key foresight in several tech-oriented fields. This includes anticipated evolutions in the future tech stack, which will drive operational efficiencies, the 'human stack' that explores the intersection of human resources and technology, and the application of Generative AI in creating novel customer experiences. Overall, this HYB edition serves as an essential guide for understanding how technology and innovation will redefine the industry landscape.
www.hotelyearbook.com/edition/technology-2023.html