Leading with generative AI: From enablement to empowerment
Stephan Wiesener of Apaleo and Mike Rawson of citizenM emphasize the transformative potential of generative AI in hotel operations, predicting it will be a crucial technology decision for the next 10-15 years. They advocate for a dual focus on AI-driven automation and personalization at scale, leveraging platforms like Apaleo to unlock AI's potential. Key to this is an API-driven MACH (Microservices, API-first, Cloud-native, Headless) ecosystem, enabling seamless integration of AI tools and fostering innovation without overhauling core systems. The flexibility of such platforms allows hotels to experiment with AI-driven applications and create custom AI extensions, democratizing AI by making it accessible through natural language prompts. This approach not only enhances guest experiences but also streamlines operations, positioning AI as an essential, evolving tool in hospitality.
How you integrate generative AI into your hotel operations will be the most important technology decision for the next 10 to 15 years. Just like the internet redefined our world, AI is set to do the same, and possibly even more.
Identifying your north star is crucial when considering where AI can most benefit your business. CitizenM, a rapidly growing global hotel chain, is guided by a dual focus on AI-driven automation and personalisation at scale. This approach drives significant outcomes for staff and guests, hinging on their property management platform, Apaleo, to unlock AI’s full potential.
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The Hotel Yearbook Technology 2024
The HOTEL Yearbook Technology 2024 delves into the transformative power of data in the hospitality
industry,
exploring how the "everything-data decade" is reshaping the landscape. This year's edition
emphasizes the surge of
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micro-applications
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managing labor and energy resources
efficiently. The publication provides essential insights and recommendations into harnessing data for
superior service
delivery, agile resource optimization, robust data security, and crafting extraordinary guest
experiences.
www.hotelyearbook.com/edition/technology-2024.html
