Steve DiGioia

Like you, Steve DiGioia, customer service crusader, author, and certified trainer, does all he can to improve service and the customer experience. But unlike others, Steve’s unique storytelling style creates an entertaining atmosphere while he shares real-world tips and actionable tactics based on his 20+ years in the hospitality industry and a lifetime of customer service experience. Known as a change agent with a hands-on approach, he lives by this mantra; Only by making your customers feel special and that THEIR enjoyment is YOUR primary concern, will you create the "WOW" experience they long for. Steve has been recognized as a 5-time “World’s Top 30 Customer Experience Professional” by Global Gurus.org and a “Top Customer Service Influencer” by multiple industry-leading sources. He is also a featured contributor to the leading hospitality and customer service websites. With a tagline of “Finding Ways to WOW Your Customer”, Steve continues his pursuit of excellence on his award-winning blog sharing his best strategies on customer service, management, and leadership. Follow Steve on Twitter @Steve DiGioia.