Eric Mannino

With close to 40 years of experience in the hospitality and consulting industries, I am a passionate and driven leader who strives to deliver customer and operational excellence. I have a proven track record of building and leading high-performing teams, driving new business development, and maximizing revenue and profitability. As the Vice President of Customer Success at Groups360, I am committed to creating a customer-obsessed culture that transforms the way meetings are booked and simplifies the planning process for both hotels and planners. In my current role, lead a team focused on enhancing customer engagement, satisfaction, and retention. I also oversee customer success, account management, and support functions, ensuring that we deliver exceptional service and value to our clients. Additionally, I collaborate with the sales, marketing, and product teams to provide feedback, insights, and strategic direction for the continuous improvement and growth of GroupSync, our proprietary search engine and price predictor tool.