Crowne Plaza Hotels and Resorts

DALLAS / Nov. 15, 1999--The Crowne Plaza® North Dallas/Addison has received the Bass Hotels & Resorts 1999 Quality Excellence Award and the Best of the Best Environmental Award.

The Crowne Plaza North Dallas/Addison is one of 139 properties selected from the company's more than 2,700 hotels in recognition of overall quality excellence. The Quality Excellence award, which is given only to hotels achieving distinction in all aspects of their operations, is based on hotel's high score in the Guest Satisfaction Tracking System, designed for guests to evaluate Crowne Plaza hotels and their performance.

The Best of the Best Environmental Award was presented to the Crowne Plaza North Dallas/Addison for outstanding results in energy conservation, water conservation, waste management, environmentally friendly purchasing and environmental community service projects.

The hotel was honored during a special ceremony at the annual Bass Hotels & Resorts Global Investors Conference held October 18 - 20, in Las Vegas. Dave Fulton, vice president and general manager of the Crowne Plaza North Dallas/Addison, accepted the awards.

"These awards are well deserved by the Crowne Plaza North Dallas/Addison," said Thomas R. Oliver, chairman and CEO of Bass Hotels & Resorts. "The Quality Excellence Award is very special to the hotel because the winners are chosen by the people who know us best – our customers."

More than 3,000 franchise owners and company officials attended the Bass Hotels & Resorts Global Investors Conference.

The Crowne Plaza North Dallas/Addison is operated by Dallas-based Bristol Hotels & Resorts BH and owned by FelCor Lodging Trust Incorporated FCH. Bristol Hotels & Resorts is one of the largest independent hotel operators in the United States and operates the largest number of Bass Hotels & Resorts branded hotels in the world. Bristol's 110 hotels include nearly 30,000 rooms in 24 states and Canada. The company's hotels operate primarily in the mid-priced to upscale segments of the industry and are located in 19 of the top 25 lodging markets in the United States. Bristol operates more than 80 Crowne Plaza® and Holiday Inn properties and is a leading franchisee in Bass' $1.5 billion modernization program. By the year 2000, Bristol will have overseen the investment of $400 million in the redevelopment of Crowne Plaza and Holiday Inn hotels. Bristol offers additional information and reservations capability on its Web site: www.bristolhotels.com.

FelCor Lodging Trust Incorporated FCH is one of the nation's largest hotel real estate investment trusts (REITs). Since its initial public offering in 1994 with six hotels and 1,479 suites, FelCor's portfolio has grown to 188 hotels with nearly 50,000 rooms and suites. The company's hotel portfolio is primarily concentrated in the upscale and full-service segments. FelCor is the owner of the largest number of Embassy Suites®, Crowne Plaza®, Holiday Inn® and independently owned Doubletree®-branded hotels. Other leading hotel brands under which FelCor's hotels are operated include Sheraton Suites®, Sheraton® and Westin®. FelCor has a current market capitalization of approximately $3.2 billion. Additional information on the company can be found on the Web at felcor.com.

Bass Hotels & Resorts(SM), the hotel business of Bass PLC of the United Kingdom, operates or franchises more than 2,700 hotels and 450,000 guest rooms in more than 90 countries and territories. The following are some of the service marks owned by Bass Hotels & Resorts, Inc., its subsidiaries or affiliates: Holiday Inn®, Crowne Plaza®, Holiday Inn Express®, Holiday Inn Select®, Holiday Inn Garden Court(SM), Holiday Inn SunSpree® Resorts, Staybridge Suites(SM), Holidex®, Priority Club® Worldwide, Inter-Continental®, Forum®, and Six Continents Club.

Elisabeth Taylor
770-604-5141
IHG