Micros Fidelio

COLUMBIA, Md. - MICROS Systems, Inc. MCRS, a leading provider of information technology solutions for the hospitality industry, has begun a major system upgrade for UK-based Whitbread Restaurants, a division of Whitbread Group PLC. All of Whitbread's Beefeater, Brewers Fayre and Brewsters restaurants will begin upgrading their existing MICROS 2700 restaurant management systems to MICROS Restaurant Enterprise Series (RES) 3000 version 3.2, with total rollout expected to conclude in November 2003. The transaction also includes more than 1,000 new MICROS Eclipse PC Workstations to be installed throughout the Beefeater brand.

MICROS Systems, Inc. has been associated with Whitbread Group PLC for nearly a decade. The MICROS 2700 system was originally deployed across all 41 Whitbread owned and operated TGI Friday's UK stores in 1994, followed by the 2700 rollout for Beefeater in 1996. Whitbread chose MICROS 3700 for Brewers Fayre and Brewsters in 1999-2000, bringing the total number of installed locations to over 500. Whitbread also owns and operates 60 Marriott franchises in the UK, all of which use the Fidelio Front Office and MICROS Point-of-Sale systems.

"This extensive upgrade to RES 3000 v 3.2, is a result of the close working relationship we share with Whitbread Group," stated Frank Ward, Managing Director of MICROS-Fidelio UK. "RES 3000 will provide these three strong restaurant brands with the latest touchscreen technology and other new features for greater operational controls. We are proud of MICROS's ability to provide both excellent products and outstanding service to earn the loyalty of the UK's leading leisure business company."

"We are looking forward to completing the upgrade to RES 3000 in all Beefeater, Brewers Fayre and Brewsters locations," said Ann Fraser, Information Technology Director for Whitbread Restaurants. "We will install the MICROS 3700 Point-of-Sale, Enterprise Management, Product Management and Electronic Funds Transfer Point-of-Sale software modules, and Beefeater will conduct a trial of the Kitchen Display System for potential use in the future."

"The open architecture of RES 3000 offers an ideal platform for further growth and system expansion," added Steve Deakin, Project Manager for Whitbread Restaurants. "The server interface is quite flexible, which will allow easier rollouts of new applications as we need them. Upgrades and retraining for our managers and staff will require less time, allowing us to more effectively control IT costs."

About Whitbread Restaurants - Whitbread is the UK's biggest full service restaurant operator, managing over 1,400 outlets across brands. Brands include: pub restaurants, Brewers Fayre and Beefeater; Brewsters, the family restaurant brand; and Costa, the UK's leading coffee store brand. In addition, Whitbread operates Pizza Hut UK under a joint venture agreement with Yum! Brands and American restaurant and bar, TGI Friday's under franchise from Carlson. For more information on Whitbread Group PLC or any of its business divisions, please visit their website at .

About MICROS Systems, Inc. - MICROS Systems, Inc. provides enterprise applications for the hospitality industry worldwide. Over 140,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, and leisure and entertainment operations in more than 130 countries. MICROS provides property management systems and central reservation and customer information solutions under the brand MICROS-Fidelio for more than 15,000 hotels worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS. For more information on MICROS and its advanced information technology solutions for the hospitality industry, please contact Louise Casamento, Director of Marketing at (443) 285-8144 or (800) 638-0985. You can also visit the MICROS website at www.micros.com or send an email to [email protected].

The MICROS logo is a registered trademark of MICROS Systems, Inc. All other product and brand names are the property of their respective owners.

Louise J. Casamento
Director Of Marketing

Meet Oracle Hospitality at