The Palais Hansen Kempinski Vienna becomes the first hotel property to install Quadriga’s award-winning PMN solution
The recently opened Palais Hansen Kempinski Vienna has installed Quadriga's Personal Media Network™ solution in all guest rooms, becoming the inaugural property to install this award-winning application, which is transforming the industry and revolutionising in-room entertainment and the guest experience.
A key requirement for the elegant and stylish Palais Hansen Kempinski, consistent with its contemporary and sophisticated style, was to feature the latest guest technology and it duly selected Quadriga for its PMN™ solution and iRiS Software Systems for its guest-facing applications. All 152 guest rooms and suites are equipped with iPads, which have Quadriga's PMN™ application and the iRiS Guest Valet interactive guest services application installed on them, enabling the hotel to deliver a premium and truly differentiated guest experience. Quadriga's PMN solution enables guests to control their in-room TV from the iPad, creating a seamless, unified experience for the guest. The award-winning iRiS Guest Valet enables the hotel to bring their services and facilities to life, from controlling the air conditioning, to ordering room service or booking a spa treatment, all at the touch of a button in the guest's preferred language.
"Being the first to deploy Quadriga's PMN solution, we are providing our guests with a highly differentiated experience through technology," says Jeremy Ward, Kempinski's Senior Vice President Information Technology. "PMN enables the Palais Hansen Kempinski Vienna to deliver superior guest communication and provide a truly integrated environment for the guest. An initial demonstration at HITEC 2012 proved to us that PMN is set to transform the guest experience and we are delighted to deliver this ahead of any other hotel around the world. The iRiS Guest Valet has already proved itself to be an impressive app in our other hotels and guests are genuinely wowed by this. We have also integrated it into our Room Management System enabling guests to control the room temperature, lighting and more."
The PMN app unifies and synchronises the in-room TV and iPad to create seamless functionality, while connected to the hotel's WiFi network. Guests are able to scan a wide selection of free to guest programming options via an Interactive Program Guide residing on both the TV and the iPad, as well as browse and select from the latest on-demand movies, all for play-out on the in-room TV.
In addition to providing an integrated viewing environment for the guest, the hotel benefits from the ability to promote its restaurants, bars, spa and hotel services directly to guests in their rooms via the intuitive and engaging user interface.
Ultimately, with Quadriga's PMN, guests at the Kempinski Vienna will be able to integrate their own personal mobile devices with the in-room TV and iPad, along with the various forms of personal content (device stored, STB-based, subscription-based), into a single application to create a unified network of entertainment services. This further extends the seamless, unified experience for guests to access the various forms of content, regardless of the device used, for as long as they are connected to the hotel's WiFi network.
Quadriga, the hospitality industry's leading integrator of network applications and in-room entertainment systems, with offices in the USA, Europe and Asia, first introduced its PMN solution at Hitec 2012 in Baltimore, MD, USA. In November 2012 PMN was awarded the prestigious Equip'Innov Award for the most innovative technology product at Equip' Hotel in Paris. In February 2013 it received industry recognition by HTNG, the global trade association dedicated to enhancing the deployment of technology in hotels, receiving the award, 'Most Innovative Hospitality Technology of 2012.'
Rolf Christen, Quadriga's Area Managing Director for North, East and Central Europe comments,
"We are delighted that the prestigious, newly opened Palais Hansen Kempinski Vienna has selected Quadriga to help provide its guests with the ultimate entertainment experience and we congratulate them on being the first hotel to install our award-winning PMN app. We look forward to working together with the hotel and indeed the Kempinski group, over the coming weeks and months to further develop and enhance their PMN solution and their unique guest experience."
ENDS
About Quadriga
Quadriga is a guest technology managed service provider with 275 employees operating in the key strategic geographies of North America, Europe, the Middle East and Africa, supporting more than 300,000 guest rooms. At Quadriga, our success is driven and underpinned by our ability to react with speed and agility to client and market needs to enable us to truly realise our values of empowerment, trusting partnerships, customer excellence, entrepreneurship and ownership.
Through an ever-growing portfolio of products, services and content, proprietary to Quadriga or via 'best-in-class' partners, Quadriga provides customers with the flexibility and reassurance that they can obtain a complete and relevant technology solution that meets their business revenue, guest satisfaction and operational efficiency targets, all from a single, global partner.
Quadriga's range of TV and mobile communications platforms, easy-to-use guest Internet solutions, network management, consultancy and delivery services and multimedia content means it can work with its customers to converge today's disparate technologies to create a technology ecosystem that delivers unequalled guest service and hotel operational efficiency.
As the hospitality sector expands globally, Quadriga's global footprint extends across North America, Europe, the Middle East and Africa. This is being achieved through a combination of Quadriga's own operations and a distribution model into selected countries and territories.
The company will continue to leverage its capabilities, its partnerships and deep knowledge of the hospitality sector to create solutions that harness the latest technologies and meet ever evolving customer needs and guest expectations.
For more details on the company visit: www.quadriga.com
Vicky Daniels
Group Marketing Manager
+44 (0) 118 916 7181
