Operating 55 hotels representing 9,000 guestrooms, Hoteles Catalonia exemplifies the benefits of replacing multiple systems with one solution, operating on one platform; Visit Indra – and Hoteles Catalonia Staff – in Booth 111 at HITEC

MIAMI - June 20, 2013 -Hoteles Catalonia is a true technology trailblazer. The owner and operator of 55 three-, four-, and five-star hotel and resort properties across Spain, Brussels, the Caribbean, the Dominican Republic and Mexico, is one of the first hotel companies in the world to implement a single platform across their front-office and back-office operations. The Indra Travel Management Suite, an all-in-one solution for hotel chain management, converges property systems, reservations, customer relationship management, channel management and analytics functions onto the universal SAP platform. Today, regardless of a property's size or country of origin, all hotels among the Hoteles Catalonia enterprise run on a single, cloud-based system and benefit from unsurpassed functionality for all areas of their operations.

"Migrating to an all-in-one solution is the only way to operate in today's competitive and demanding environment," said Adolfo Sánchez Olmos, Hoteles Catalonia CIO. "With an enterprise the size of ours, comprised of multinational and multicultural properties, we needed to be able to access data quickly and respond appropriately to changes in the market. Previously, we were receiving information from numerous systems in differing formats. Being able to decipher that information and pull it into one unified report was near impossible, and it was making us slow in our decisions and our reactions.

"Due to the open nature of Indra's modular and configurable Travel Management Suite, we are now able to efficiently and effectively make chainwide policy decisions that keep us competitive, with a quick time-to-market response and a minimum investment," Olmos said. "Unified information and one data structure is truly driving our business intelligence, which contributes to increased guest satisfaction, loyalty and revenues."

Olmos said there were several triggers that prompted Hoteles Catalonia to make the switch to the Indra TMS. First, was the need to consolidate multivendor data from each property to a central location. Next, they lacked a consistent approach to brand policies, such as sales policies and procedures. Information needed to be accessible in a fast, secure and efficient format by all hotels, departments, and sales channels. They also needed to better manage inventory and rates across all distribution channels. Finally, they desired to have a global view of their customers purchasing habits and activities to better understand the value each guest brought to the brand and then personalize services to meet individual expectations.

In approximately 18 months, Hoteles Catalonia was able to replace all core technologies system-wide with the Indra TMS and roll it out to all hotels. The company started with the TMS for Hotels back-office modules to set a solid foundation. Running on the SAP platform, it was easy to consolidate data, set consistent policies, make information easily accessible and achieve a global view of their guests.

Today, Indra's full Travel Management Suite is servicing all the business needs of the Hoteles Catalonia enterprise in one comprehensive system, hosted in the cloud. The comprehensive package of modules in use by Hoteles Catalonia includes:

  • TMS for Hotels: PMS, POS, CRS, CRO, Spa and Loyalty
  • TMS for Web: Website, booking engine and mobile solution
  • TMS for Analytics: Forecasting, budgeting and reporting
  • TMS for CRM: Customer Relationship Management tool
  • TMS for ERP: Financial accounting, supply chain management, workforce automation
  • TMS for Connectivity: Connectivity to third-party distribution sales channels
  • TMS for Events

"With more than 9,000 guestrooms, Hoteles Catalonia desired a single view of the guest and all data — plus the ability to access this information whenever and from wherever they needed — and that's what we delivered," said Connie Rheams, Indra senior vice president. "Operating on the SAP platform gives Indra's customers a global ready system to operate in any country and conduct their business in real-time."

Gonzalo Fortuny, Indra senior director, said he commends Hoteles Catalonia for their vision. "Hoteles Catalonia truly understands the benefits of implementing a single platform solution to carry their enterprise into the future," Fortuny said. "Today this hotel company is outpacing their competition by operating smarter, delivering a personalized guest experience, and driving unnecessary costs out of the equation."

Hoteles Catalonia Shares its Migration Story at HITEC

Hoteliers attending the Hospitality Industry Technology Exposition & Conference (HITEC) June 25 to 27 at the Minneapolis (Minn.) Convention Center will have the opportunity to speak to Hotel Catalonia CIO Adolfo Olmos in Indra Booth #111. Olmos will be available to answer questions and share his technology migration story with interested hoteliers.

To learn more about the Indra all-in-one solution for hotel chain management are encouraged to visit Indra at HITEC. To pre-schedule an appointment, call Connie Rheams at (214) 554-3851 or email her at [email protected].

Connie Rheams
(214) 554-3851