Experts share hiring, retention best practices | hotelnewsnow.com
Concerns about labor shortages and challenges abound in the hotel industry, but experts say there are some best practices to follow when it comes to recruiting and retaining quality talent at hotels. “Research continues to show that travelers prefer those hotels … where warm, gracious service is consistently sincere,” Chuck Conine, managing partner of Hospitality HR Solutions and an HNN columnist, wrote via email. The bottom line: Increased turnover threatens quality, he said.
