If you're like most people checking in at a hotel, you head straight for the front desk (or bypass it with a mobile app), b-line to your room - where you maybe raid the mini-bar, have a shower or take a quick nap - and head right back out. And, if you're like most guests, you're likely missing out on one of the biggest benefits of staying in a hotel: the concierge.

With Yelp, Google Maps and OpenTable just a tap away, most guests forget about the concierge's expertise or don't realize the value concierges can provide. Because we would hate to see this valuable resource to go waste, we went ahead and asked some of the members of Concierge Anonymous, NYC's underground guest services community, to weigh in on what types of requests their guests can and cannot ask their concierge.

About Concierge Anonymous:

Concierge Anonymous is a community for the guest service professionals of tomorrow. Our goal is to encourage innovation and thought leadership by throwing events that are not only genuinely fun, but that also allow our members to exchange tips and tricks, bond with like-minded concierges and stay aware of the latest tools that will help them stay ahead of the curve. Subscribe to our weekly newsletter to stay in the know and learn more by joining our Facebook Group.

Note: All of these are real Concierges, working in some of the top hotels all over the city. However, in order to protect their identities, we had to make slight alterations to their names.

Concierge Etiquette 101: What You Should and Shouldn’t Ask Your Hotel Concierge— Photo by ALICEConcierge Etiquette 101: What You Should and Shouldn’t Ask Your Hotel Concierge— Photo by ALICE
Concierge Etiquette 101: What You Should and Shouldn’t Ask Your Hotel Concierge— Photo by ALICE

About ALICE

ALICE is the leading all-in-one hospitality operations platform that enables hotel staff to do their most impactful work. Task management, real-time communication, and operational analytics reduce the complexity and chaos of hotel operations providing the transparency and flexibility needed to run efficiently. Founded in 2013, ALICE works with more than 2,500 hotels and tens of thousands of hotel staff across many of the world's leading brands, including Hilton Hotels & Resorts, Graduate Hotels, and Grupo Posadas. ALICE won 7 HotelTechAwards in 2022: winner of Best Concierge Software & Best Housekeeping Software; finalist for its Guest Messaging, Maintenance, and Staff Collaboration Tools; Top 10 People's Choice; and Top 10 Best Places to Work in Hotel Technology for the fifth straight year. https://www.aliceplatform.com/.

Michael Frenkel
For ALICE