Frasers Hospitality Develops First-of-its-Kind Revenue Management Capabilities for Long Stays
It is leading the industry in innovating strategies for extended stay room rates, while strengthening its ability to manage distribution across all lengths of stay
Singapore -- Frasers Hospitality, a member of Frasers Property Group, is collaborating with Duetto to design new features within an app that will yield room rates on long stays, a traditionally underserved segment. This is part of a larger initiative that the global hospitality company is embarking on to gain more insights into demand and boost its pricing and distribution strategies.
The new extended-stay features that Frasers Hospitality is co-developing will be available in Duetto's cloud-based GameChanger app, which is being implemented across the company's global portfolio. It is the first revenue management system that uses a revolutionary approach called open pricing to optimise rates for contracted extended stays in addition to traditional short stays.
The app will help Frasers Hospitality to more efficiently find the right balance between long and short stays, and account for variable costs by room type, customer segment and length of stay. Having such a system would overcome manual analysis of data as well as allow for better prediction of demand that goes beyond historical guest records by leveraging third-party data such as web shopping behaviour, air traffic and weather to gauge price sensitivities and recommend optimal room rates.
"Having expanded from two properties to more than 150 properties over 80 cities, we now not only have a global footprint but also serve segments as diverse as luxury serviced residences and boutique lifestyle hotels. This requires us to have a revenue strategy solution that is capable of handling increasing complexity as we continue to scale," said Joanne Ang, Senior Vice President, Head of Global Marketing & Sales, Frasers Hospitality.
"Our enhanced capabilities will help us in pricing inventory, forecasting demand and improving distribution. This will enable us to make data-driven decisions to ensure we are achieving the best mix of business."
Instead of traditional fixed-tier pricing where rates for different sales channels are derived from a single best available rate (BAR), open pricing allows accommodation providers to price all room types, channels and dates independently of each other based on actual demand. By offering more flexibility in rate adjustments, this also means that guests are not turned away during peak periods when operators would normally close channels or add length-of-stay restrictions rather than sell discounted rooms.
"Serviced residences are one of the most exciting - yet underserved - verticals in the hotel industry today. Frasers Hospitality is leading the way in developing not only this segment, but also new strategies for it," said Patrick Bosworth, Co-Founder and CEO of Duetto.
Rates for the extended stay segment are typically inflexible and fail to account for the displacement of transient business and longer, more profitable longer-staying guests. Currently in beta stage, the new app module will be able to recommend an optimised rate and negotiation range for extended stay contracts after factoring in various costs.
"As an accommodation provider of choice among the world's most notable multinational corporations and Fortune 500 companies, Frasers Hospitality is a natural fit as a design partner for further extended-stay capabilities within our GameChanger app and we're looking forward to continuing this partnership for a long time," said Mr Bosworth.
About Frasers Hospitality
Frasers Hospitality is a leading investor-operator within the lodging sector, backed by 27 years of proven expertise. We specialise in optimising and managing hospitality assets to deliver sustainable value for our stakeholders. As a strategic business unit of Frasers Property Limited, our presence spans Asia Pacific, Europe, the Middle East and Africa.
With a diversified portfolio of over 100 lodging assets across geographies and segments, Frasers Hospitality offers a comprehensive end-to-end ecosystem of bespoke lodging expertise and solutions to maximise performance, value and growth for our partners across the real estate value chain. We are a trusted expert and preferred partner within the lodging sector with a proven track record and a business model optimised to deliver value.
Frasers Hospitality is distinguished by its style of hospitality from our progressive mindset that fosters innovation and matched with our award-winning brand portfolio tailored to new ways of travelling, living and socialising. Recognised globally for our commitment to hospitality excellence, we have earned numerous industry accolades and awards, showcasing our leadership in delivering exemplary, quality services, and curating memorable, life-enriching experiences for our guests and residents – by people, for people.
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Jastina Balen
Frasers Hospitality Pte Ltd
+65 6415 0323
Frasers
