Marriott CEO Just Made Some Stunning Statements About the Hotel Fees Customers Loathe (You Won't Like This)
His hotel chain is being sued by the District of Columbia, but Arne Sorenson thinks it's much ado about nothing. Or, rather, about the excellent value Marriott offers.
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.
May I apologize in advance?
I'm going to return one more time to the subject of hotel fees because, oh, this is going to hurt.
Yesterday, I mentioned that Marriott International is being sued by the District of Columbia for what the District – and I suspect one or two hotel customers – regards as "straight-forward price deception."
Yes, we're talking about those resort fees which suddenly get slapped on your final bill and represent little to nothing of what the hotel has given you.
Other than an additional gratuitous charge, that is.
When I contacted Marriott, its spokesman insisted the company didn't comment on pending litigation.
However, earlier this week the chain's CEO Arne Sorenson gave an interview to LinkedIn in which he defended the practice in ways that some might find a touch galling.
