Michael and Ashleigh Donald — Source: Halo Business Consulting

Identifying the need for cost-effective, personable and creative solutions for the hospitality industry has propelled husband and wife team, Michael and Ashleigh Donald, to offer their knowledge and training skills to hotels, tour agencies and restaurants.

With more than 30 years' collective experience in global hospitality operations and marketing communications, Michael and Ashleigh Donald have launched Halo Business Consulting to offer strategic support to the hospitality industry in the key areas of Customer Experience, Operations, Marketing and Communications.

By offering flexible support and by acting as a hands-on resource, Halo Business Consulting can provide companies with easy access senior leadership without the need to commit to full-time personnel. This support can range from fully integrated consultancy, offering advice in one key area or becoming a 'virtual' team member to work on a specific project, coach in-house teams or to support in periods of restructuring.

"Seeing the increasing demand for businesses to build flexibility into their plans, Halo Business Consulting provides the hospitality industry and small business owners with a leadership 'plug-in' service, drawing on our front-line experience." Ashleigh says.

Michael adds, "Having spent our careers working with some of the world's most discerning clientele, we are committed to guide companies on how to provide excellence in their service delivery and their external communications, thus resulting in a richer guest experience and elevated brand positioning."

As industry insiders, Ashleigh and Michael have experience of working with some of the leading brands in the world.

Ashleigh has extensive experience as an in-house Marketing & Communications Director, with eight years with Starwood Hotels & Resorts in London, Turnberry and Thailand. In 2014, she implemented the pre-opening communications to launch Shangri-La Hotel, At The Shard in London. She has also worked at some of the top London-based PR agencies including PRCO and The Massey Partnership. In 2019, Ashleigh was appointed as an Entrepreneur in Residence and member of the Alumni Leadership Circle at Sheffield Business School at Sheffield Hallam University.

Michael is a senior hospitality professional with 15 years' experience leading the front of house teams in luxury international hotels and resorts. During his tenure with Starwood Hotels & Resorts, Michael led customer experience departments, conducted Six Sigma operation innovation initiatives and was part of the pre-opening task force for two London hotel openings. Most recently, Michael was the Reception Manager at The Goring in London, the only hotel with a Royal Warrant from Her Majesty, The Queen. In 2015, Michael helped the hotel win the coveted five-star rating from the Forbes Travel Guide and win the AA London Hotel of the Year in 2017.

To book a complimentary consultation session with Halo Business Consulting or for more information, visit gohalo.co.uk, email [email protected] or call +44 (0)7907 058206.

Ashleigh Donald
+44 (0) 7907058206