With the easing of lockdown measures in many destinations, the number of hotels open for business within the Accor network, a global leader in Hospitality, marks a resumption of activity in several of the hospitality industry's markets in May, with a steady increase in the number of hotels reopening their doors in June. Accor anticipates that more than 70% of its global network will reopen by the start of July. In recent weeks, Accor has also seen renewed interest in travel demand, with hotel reservations doubling. In France, 900 of the Group's 1,573 hotels are now open, representing more than 50% of its properties. Following recent government announcements, this trend is expected to continue.

Flexibility and guarantee
In order to provide guests with greater flexibility during this unprecedented period, ALL-Accor Live Limitless has extended its cancellation policy and ensures its customers the possibility to keep their benefits related to their status and points.With ALL-Accor Live Limitless, guests who have booked a flexible rate can cancel in full free of charge up to the day of their scheduled arrival.
As a general rule, guests who have booked a non-flexible rate directly on the ALL.com reservation site for a stay until June 30, 2020 can change their reservation to a future date (within the next 18 months) at the same hotel or receive a voucher for the full value of their stay for later use.

ALL - Accor Live Limitless guarantees that guests can take full advantage of their status and points.

  • Status extension: the status achieved in 2019 will be extended until December 31, 2021
  • Points expiry: in order to take full advantage of Rewards points, their expiry will be suspended until 15 December 2020 for Classic Status and until April 30, 2021 for Silver, Gold, Platinum and Diamond status.
  • Status point transfer and Status nights: Any ALL Status nights and Status points earned between July 1, 2020 and December 31, 2020 will be credited to the Status nights and Status points account at the beginning of January 2021
  • Suite Night Upgrades: for Platinum and Diamond members, the validity of Suite Night Upgrades not used by December 31, 2020 will be extended for 12 months.

Lastly, Business Plus and ibis Business cards will be extended by six months from the expiry date.

Improved safety and rules

With the vital support of its owners, Accor has implemented additional measures to ensure the safety and wellbeing of guests and employees in each of its destinations. Accor's ALLSAFE label has been developed with the support of Bureau Veritas, an internationally recognized leader in inspection, certification and laboratory testing services. ibis budget Marseille l'Estaque, ibis Laon and hotelF1 Louviers were the first to display this label within the French network. Numerous certifications are in progress in our establishments throughout France in order to guarantee our guests the highest level of safety and hygiene.

What does this mean in terms of new protocols in the hotel?
A few illustrative examples of a classic experience:
Front office:

  • Payment by card to be encouraged,
  • Redesign of the lobby and cleaning stepped up at all critical contact points with increased frequency

Guestrooms:

  • New cleaning procedures incorporating health & safety measures,
  •  Implementation of contact point cleaning and disinfection procedure

F&B:

  • Breakfast: adaptation of the buffet and creation of an in-room or take-away continental option
  • Kitchen: setting up of a dedicated double-door goods delivery area , social distancing in the kitchen, new cleaning and disinfection protocol.

Destinations and getaways

It is now possible to discover new, more local properties only a few kilometers from your home. Do you want to get away from it all? MGallery hotels in Sables d'Olonne and Dinard are now ready to welcome those who long for a breath of sea air, as are ibis Styles Saint Gilles-Croix-de-Vie and Mercure Bastia Biguglia. For those wishing to visit their loved ones while enjoying a city break, Sofitel Paris Baltimore, Novotel Monte-Carlo and Novotel Lyon Confluence will be delighted to welcome them. And if you are planning a trip slightly further afield for business, Pullman hotels in Roissy CDG, Marseille and Toulouse Aéroport, as well as ibis hotels in Roissy CDG and Alésia Montparnasse, and ibis Styles Lyon Pardieu are already fully operational. Many other destinations are there to be discovered on the booking site ALL.

Like many other establishments, the Pullman Paris Tour Eiffel opened its terrace on June 2nd. With a breathtaking view of the Iron Lady, it is the ideal place to meet and share, once again, unique moments with family, friends or colleagues. Further north of the capital, the Mercure Paris-batignolles is just a few minutes' walk from the charming Batignolles district, and its patio is the ideal place to have breakfast or a drink.

For those who wish to live their passions wherever they are, ALL continues to offer exclusive and inspiring content on its Instagram and Facebook accounts with #ALLTogether. At home, at work or on the road, ALL offers the opportunity to discover new experiences through international partners and ambassadors.

Solidarity

And because the pandemic is not over, Accor Solidarity, the Group's endowment fund,
has decided to partner with the Institut Pasteur to support its research and initiatives to combat Covid-19. The ALL program has made it possible for its members to use their Reward points to support this initiative - all donations made to Accor Solidarity will be paid in full to the Institut Pasteur and will be matched by Accor.

Safety, flexibility, a best price guarantee, and a wealth of destinations: Accor gives you the opportunity to book your next trip today with confidence.

About Accor, a world-leading hospitality group

Accor is a world leading hospitality group offering experiences across more than 110 countries, over 5,700 properties, 10,000 food & beverage venues, wellness facilities or flexible workspaces. The Group has one of the industry's most diverse hospitality ecosystems, encompassing more than 45 hotel brands from luxury to economy, as well as Lifestyle with Ennismore. Accor is focused on driving positive action through business ethics, responsible tourism, environmental sustainability, community engagement, diversity, and inclusivity. Founded in 1967, Accor SA is headquartered in France and publicly listed on the Euronext Paris Stock Exchange (ISIN code: FR0000120404) and on the OTC Market (Ticker: ACCYY) in the United States. For more information, please visit group.accor.com or follow us on X, Facebook, LinkedIn, Instagram and TikTok. 

Charlotte Thouvard
Senior Vice President Group External Communications
Accor