Opt-In Housekeeping Model Offers Staff Flexibility, Guest Choice
Housekeepers Clean Stayover Rooms Less Frequently
Housekeeping models are shifting as the industry progresses through the COVID-19 pandemic, and operators are met with balancing guest preferences with the current labor market.
Hilton recently announced it is moving to an opt-in model for daily housekeeping at its non-luxury U.S. properties. On July 8, a Hilton spokesperson on said, "Our guests have told us that they have varying levels of comfort with someone entering their rooms after they have checked in."
Other brands with similar policies include Marriott International, Wyndham Hotels & Resorts and Extended Stay America.
Sheenal Patel, CEO of Arbor Lodging Management, expects all brands will move to an opt-in housekeeping model.
Arbor Lodging Management manages properties under Marriott, Hilton, IHG Hotels & Resorts and Hyatt Hotels Corp. brands as well as independents.
