Airbnb launches Trust & Safety Advisory Coalition
Key Takeaways
- Airbnb to partner with experts and communities to improve safety.
We want everyone to feel safe when traveling via Airbnb. Achieving this mission starts with building out the right products, policies, and teams to promote a safe and reliable experience before, during, and after the trip – and we cannot do this without our partners.
We know that having subject matter experts share their expertise with our teams helps us facilitate a positive environment for our Hosts and guests. We know we are not the experts on important issues like fire safety, or suicide prevention, or human trafficking – bringing experts to the table makes our community and platform better.
It’s with that spirit we’re proud to announce our new Trust & Safety Advisory Coalition (TSAC). This coalition of 22 respected organizations will work to advise on Airbnb’s community policies that govern the platform, as well as products, Community Support workflows, educational resources for Hosts and guests, and employee training. Airbnb is committed to continue to grow and cultivate this coalition in the coming years.
TSAC’s strength is its members and their partnership with our internal teams to promote trust and safety for our community. The goal for this coalition is to focus on proactive solutions that keep community and user safety at the forefront.
The TSAC kicked off with an inaugural in-person meeting this past March in Washington D.C. to discuss how this new collective can work together. TSAC intends to convene approximately every quarter, create meaningful ways to exchange ideas and information in between gatherings, and deliver impactful progress on trust and safety issues together. The coalition’s most recent gathering was last week at Vital Voices’ new headquarters, a global embassy for women. TSAC members gathered to discuss safety both on and off Airbnb’s platform.
Specifically since the launch of this coalition, we’ve worked with member organizations on forthcoming updates to several community policies, new employee training programs to try to prevent online fraud and human trafficking, educational resources regarding smoke detectors and carbon monoxide detectors, and child safety plans to get ready for summer pool season.
There is no finish line to this important work. On the heels of our 2022 Summer Release which included a number of important safety announcements, we’ll continue working to grow and strengthen this coalition.
TSAC member organizations:
Human trafficking
- Canadian Centre to End Human Trafficking
- Polaris Project
- ECPAT-USA
- DeliverFund
Child safety
- Safe Kids Worldwide
- National Center for Missing and Exploited Children
- International Centre for Missing and Exploited Children
Fire safety
- International Association of Fire Chiefs
Privacy & online safety
- National White Collar Crime Center
- International Association of Financial Crimes Investigators
- Center for Democracy and Technology
- Electronic Frontier Foundation
Community safety
- National Organization of Black Law Enforcement Executives
- Crime Stoppers International
- International Association of Chiefs of Police
Women’s safety
- National Network to End Domestic Violence
- Vital Voices
- Ujima Community
Extremism & dangerous organizations
- Tech Against Terrorism
- Global Project Against Hate and Extremism
- Global Internet Forum to Counter Terrorism
Mental health
- Vibrant Emotional Health
About Airbnb
Since two hosts welcomed three guests in San Francisco in 2007, Airbnb has grown to over 5 million hosts in nearly every country around the world, hosting more than 1.5 billion guests. With hosts offering unique homes and experiences every day, guests can connect with their communities in a more authentic way.
About Airbnb.org
Airbnb.org is a nonprofit organization dedicated to facilitating temporary stays for people in times of crisis around the world. Airbnb.org operates independently and leverages Airbnb, Inc.'s technology, services, and other resources at no charge to carry out Airbnb.org's charitable purpose. The inspiration for Airbnb.org began in 2012 with a single host named Shell who opened up her home to people impacted by Hurricane Sandy. This sparked a movement and marked the beginning of a program that allows Hosts on Airbnb to provide stays for people in times of need. Since then, the program has evolved to focus on emergency response and to help provide stays to evacuees, relief workers, refugees, asylum seekers, and frontline workers fighting the spread of COVID-19. Since then, Hosts have offered to open up their homes and helped provide accommodations to 100,000 people in times of need. Airbnb.org is a separate and independent entity from Airbnb, Inc. Airbnb, Inc. does not charge service fees for Airbnb.org supported stays on its platform.
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