Gleneagles select IRIS to develop guest ordering experience

IRIS, the leading provider of digital F&B and guest experience platforms, was chosen to provide a tailored, efficient ordering service to guests on the hotel’s Italian-themed summer lawn - the ‘Gleneagles Riviera’ - where guests can choose from pop-up food huts and specially curated drinks menus.

An iconic country estate nestled in the beautiful hills of Perthshire Scotland, Gleneagles Hotel offers a glorious playground of thrilling country pursuits (including three championship golf courses), luxury accommodation, spa and wellness facilities, and four fine dining restaurants.

Leo Plaster, Gleneagle’s Digital Product Manager commented, “From project planning through to implementation and launch, IRIS’s team have helped us all the way. F&B orders for guests are easier and it gives our team a stable solution for managing those orders. Additionally, guest feedback on the ordering process has been very good.”

With 73% of travellers wanting to use their mobile device to manage their hotel experience, including ordering food and drink and paying, the IRIS software is fulfilling the self-service, contactless experience that is fast becoming the accepted ‘norm’ in hospitality.

Jim Stewart, Global Sales Manager at IRIS added, “We are delighted to be partnering with Gleneagles to deliver an online F&B ordering solution for the lawn area of the main hotel."

"Using QR codes and IRIS’s innovative approach to F&B ordering, Gleneagles’ guests can browse menus, place orders and pay their bills, all at their own leisure and from the comfort of their own device."

"Our aim is to enhance the guest stay and provide an easy, effective means of ordering and paying for food and drinks."

"We’re now looking forward to opening the platform out to two other areas – the halfway houses on the golf courses - to further enhance the guest experience and broaden their reach.”

Through effortless ordering, guests at Gleneagles can enjoy a taste of the seaside in the heart of the highlands through dishes such as scallops with citrus butter, and their infamous Scottish lobster roll. To satisfy a sweet tooth, guests can indulge in treats from the tuck shop such as crepes and signature sundaes, while relaxing in the sunshine with glorious views, and indulging in the opulence, exceptional service and acres of green space that Gleneagles is famous for.

With F&B platforms soaring in popularity, the IRIS app has been designed to enable hoteliers to be more sustainable, cost effective and productive. By providing guests the ability to self-serve, in their own time, on their own device, orders are processed directly in the kitchen freeing up staff time and enabling waiting staff to focus on delivering the order more efficiently. Guests enjoy an enriched service and hoteliers benefit from more orders, higher guest spend and quicker turnaround times. A win win for both hoteliers and guests alike.

About IRIS Software Systems

IRIS is a global market leader in digital F&B ordering, guest directory and concierge solutions for hotels, working with many of the world's leading chains including Marriott, Ennismore, Mandarin Oriental, IHG and Four Seasons.

IRIS empowers Hotels and F&B leaders to do what they do best: increase revenue, look after their teams, and provide an outstanding customer experience.

Their flexible hospitality platform enables hotels and restaurants to provide a truly digital ordering experience to their guests, making it easier and faster for guests to browse, order and pay for items and services across multiple outlets.

Since 2010, thousands of hotels on every continent across the world have used IRIS's mobile, tablet and web app technology to boost additional revenues by 20% on average.

More information: www.iris.net or [email protected]

Kate Fuller
Senior Marketing Manager