The Mandarin Oriental is a chain of premier business hotels, designed for corporate and high-end guests. The Mandarin Oriental currently has 29 properties, stretching across North America, Europe, Africa, the Middle East and Asia. In order to fully service the needs of its guests, the company needed to ensure that the quality of its Wi-Fi was as high as its other guest services.

Requirements

• Fast, secure connections to meet the expectations of high-end guests
• Reliable, secure coverage across the hotel
• Ability to run staff applications such as POS and incident reporting
• Support for up to six devices per guest Solution
• Deployed a range of different RUCKUS access points and Virtual SmartZone™ Controllers Benefits
• Enabled further guest services such as mobile check-in
• Supported a superior guest Wi-Fi experience
• Improved rapid management response
• Secured a fast and reliable network

First-Class Wi-Fi for First-Class Hotel The Mandarin Oriental is designed to cater for the needs of senior business and luxury leisure travellers. The hotel aims to make its guests feel at home as MANDARIN ORIENTAL Keeping guests connected with high-performance, reliable Wi-Fi soon as they walk into reception. That means offering them every service that they may have at their fingertips in their own homes, including fast, secure and reliable Wi-Fi to support every device that they might care to use during their stay. To meet this expectation, Mandarin Oriental needed a Wi-Fi solution to support heavy Internet use, such as video calling and gaming, and had to ensure that there were no coverage black spots anywhere in the hotel. Moreover, the hotel needed to run a range of corporate applications across the same network, such as Point of Sale (POS) systems and mobile check-in, and provide connectivity to public spaces such as meeting rooms, ballrooms and, of course, the hotel reception.

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