Cable Beach Club Resort & Spa partners with RMS Cloud to improve guest communication with reliable cloud-based technology
Cable Beach Club Resort & Spa, a luxury resort located in the heart of Broome's famous Cable Beach, has announced a strategic partnership with RMS Cloud, a global leader in cloud-based hospitality software solutions.
The partnership with RMS Cloud has enabled Cable Beach Club to streamline its operations and deliver guest experiences in one unified system that aligns with the resort's luxurious reputation. The resort's high turnover of guests requires a system that can handle large volumes and provide real-time updates to staff on reservations and occupancy. With Cable Beach Club switching to cloud technology, they can now access centralised data, communications and finances across any device, changing their operations to a fully digital strategy.
The partnership with RMS Cloud has been a game-changer for us. Their cloud-based technology allows us to assess everything in one place and from any device, making it easier to manage our 235 rooms and cater to guests arriving in large numbers on cruise ships, airlines and coaches whilst managing peak season turnover. Adrian Beckett, Executive Assistant Manager of Cable Beach Club Resort & Spa
The resort welcomes over 10,000 guests yearly, and one of its most significant challenges is managing the cyclone season's stringent safety procedures. The previous system's limited communication tools and lack of transparency across data made it difficult for Cable Beach Club to quickly evacuate guests to safety or communicate important procedures to guests and staff in real-time. However, with the recent cyclone, Ilsa, the resort had proven results that eased anxiety of guests and staff with the adoption of RMS Cloud technology.
"The recent cyclone Ilsa was a real test of our communication systems, and we were impressed with how RMS' technology helped us to keep our guests and staff safe. We can now confidently communicate with guests no matter the volume and take a step forward in our mission to deliver memorable guest experiences," said Beckett.
By adopting RMS Cloud's advanced communication technology, Cable Beach Club can communicate with guests in real-time, keeping them informed of the resort's 5 stage safety procedures and protocols during the event of a cyclone. The resort implemented direct triggered correspondence via SMS messaging technology, emails, and custom-built RMS Form Letters, enabling instant communication and mitigating the fears of guests', providing a unified emergency solution.
We are committed to helping our clients improve their guest experiences no matter the challenge. We're delighted to partner with Cable Beach Club and look forward to helping them implement new operational initiatives and deliver memorable guest experiences. Stephen Martin, Chief Sales Officer at RMS Cloud
About RMS Cloud
RMS delivers scalable, cloud technology trusted by more than 7,000 properties across 70 countries to manage, operate and grow hospitality accommodation businesses. As an innovative market-leader for over 40 years, RMS has unparalleled expertise and insight informing the constant evolution of our robust and fully integrated platform. Our comprehensive suite of native features and broadening product offer enables operators to increase revenue, streamline operations and engage and retain loyal customers.
RMS's innovative approach drives our expanding reach into global markets, and our focus on constant improvement and customer experience positions our product as a key partner with properties of all sizes – including groups looking to optimise multi-national enterprises. We are the world's fastest growing property management software for good reason and our dedicated global teams strive to achieve more for our customers every day.
Join us at the forefront of hospitality technology.
Visit www.rmscloud.com or follow us @rmscloud on social media.
Ash Puyol
Communications and Content Specialist
