Innovative Hospitality Technology Solutions Empower Hotels for Enhanced Efficiency and Profitability

Maastricht, The Netherlands - Leading companies in the hospitality technology industry showcased their cutting-edge solutions at HITEC Toronto, an event dedicated to exploring the latest innovations in the hospitality sector. These companies are committed to revolutionizing hotel services, enhancing guest experiences, and maximizing hotel profitability. In this article, we present a summary of their offerings and how they aim to empower the global hospitality industry.

Hotel Investor Apps: Hotel-Specific ERP Software for Efficiency and Profitability

Chris Hall from Hotel Investor Apps introduced their hotel-specific enterprise resource planning (ERP) software designed to enhance hotel business and increase profitability. Their ERP included dashboards, accounting and financial suites, business intelligence, and a mobile application with full functionality. The software addressed common challenges faced by hotel companies, providing flexibility, scalability, and integration with existing tools. The mobile app kept teams connected, minimizing bottlenecks. Hotel Investor Apps served clients ranging from single property owners to management companies with a large number of hotels, catering to both select service hotels and complex full-service resorts.

Maestro PMS: Comprehensive and Customizable Hotel Management Solution

Warren Dehan, President of Maestro PMS,, introduced their all-in-one suite of applications designed for the hotel industry. Maestro PMS offered over 20 modules and integrated with more than 800 popular systems, providing comprehensive support for managing the guest journey and hotel operations. The suite's adaptability, scalability, and comprehensive nature catered to hotels and resorts of all sizes and types, enhancing operational efficiency, guest service, and revenue maximization.

Book4Time: Advanced Yield Management and Payment Solutions for Hotels and Spas

Sal Capizzi, Head of Marketing at Book4Time, Inc., highlighted their advanced yield management capabilities and new payments platform for hotels, resorts, and day spas. Book4Time stood out in the wellness software industry due to its granular yielding rules, allowing clients to set detailed pricing based on factors like day, time, or practitioner. The advanced features also incorporated utilization rates and occupancy levels into yield management strategies, maximizing revenue for enterprise hotel chains, resorts, and wellness brands.

Cendyn: Elevating Hotels with Tailored eCommerce Solutions

Emily Millman, senior director of eCommerce at Cendyn, shared the company's mission to enhance hotel profitability and guest loyalty. Cendyn unveiled its comprehensive website design and technology services, integrating websites with the RT4 system at HITEC. These award-winning websites reflected each hotel's unique brand personality, featuring the latest UX design trends and adhering to international web accessibility and privacy standards. The integration with RT4 enabled real-time dynamic rates, streamlining the booking process with a convenient booking widget. Cendyn catered to all types of hotels, offering a range of website tiers to meet diverse needs.

INTELITY: Deep Integration and Configurable Platform for Hotels of All Sizes

Benjamin Keller, Senior Vice President of Sales at INTELITY, highlighted the range of technology solutions they provided to the hospitality industry. INTELITY's offerings included mobile check-in, keyless entry, in-room tablets, and back-end ticketing. At HITEC, they showcased their enhanced API and SDK for seamless integration with existing hotel apps, along with the new features of their R5 platform and P11 in-room tablets. INTELITY's strength lay in their deep integration capabilities and configurable platform, serving hotels of various sizes and operational needs, from limited-service to full-service establishments.

Shiji Group: Next-Generation Technology for Enhanced Efficiency and Revenue Growth

Ryan King, Senior Vice President of the Americas at Shiji Group, introduced their Shiji enterprise platform showcased at HITEC Toronto. The platform included a next-generation property management system that revolutionized hotel operations across borders, transforming guest experiences with technology. Shiji Group's enterprise-capable Infra point-of-sale system enhanced operational efficiency and preserved revenue by allowing guests to order F&B directly from their rooms or poolside. The reputation management platform from Review Pro enabled hoteliers to monitor social comments, respond promptly, and improve operations. Shiji Group's scalable solutions catered to a wide range of hotels, including luxury and lean luxury styles.

Actabl: Synergistic Hospitality Tech Platform for Actionable Insights

Jason Luo, Chief Revenue Officer at Actabl, introduced their comprehensive hospitality tech platform, uniting ProfitSword, Hotel Effectiveness, Alice, and Transcendent solutions. Actabl empowered hoteliers with actionable insights through business intelligence, labor management, and operations management products. They showcased the synergy of their integrated products, investments in customer success, and technological advancements at HITEC Toronto. Actabl targeted above property management leaders, owners seeking forward-looking visibility, and property team leaders in need of efficient day-to-day business operation management.

Crave Interactive: Personalized Service with Revolutionary Digital Solutions

Gareth Hughes, founder and CEO of Crave Interactive, introduced the company's digital solutions designed to enhance hotel service for guests. Crave showcased their in-room tablets, mobile solutions, and two major innovations: Crave AI, an Artificial Intelligence-powered natural language assistant, providing personalized service with visual displays and video chat options with staff members; and Instant Video, enabling guests to have video chats with staff from their rooms or mobile devices. These unique offerings catered to high-end hotels and vacation resorts while benefiting hotels across different segments.

xnPOS: Fully Connected Point of Sale Solutions for Hotels Worldwide

Mark Pearman, Chief Commercial Officer at xnPOS, presented their fully connected point of sale modules designed for the F&B market in hotels. The modules included workstations, an Android mobile application, self-service kiosks, QR-based guest ordering and payment applications, a kitchen display system, and the xnPBI business intelligence module. xnPOS's single database ensured real-time updates for menu items and pricing across all connected devices, making it suitable for various F&B service levels, including fine dining and complex F&B environments like resort hotels.

In conclusion, HITEC Toronto was an exciting event, where these innovative hospitality technology companies presented their advanced solutions to empower hotels worldwide with enhanced efficiency, profitability, and guest experiences.

About Hospitality Net

Acting as a ‘neutral’ broker and publisher of hotel business information, Hospitality Net is the #1 ranked global website for the global hospitality community. Hospitality Net enables all industry stakeholders to amplify visibility on its platform and connect with the industry globally through a membership business model, unlike any other publishing initiative in the industry. Members include actors throughout the hospitality spectrum - hotel groups, vendors/suppliers, associations, universities/schools, consultants, and event organizers. To learn more, visit hospitalitynet.org. To learn more, visit hospitalitynet.org.

Jill Dassen
Sales & Marketing Manager
Hospitality Net