It only takes a couple of minutes to check in. — Photo by Hudini

A check-in kiosk solution is proving to be an efficient tool in time management for the hospitality industry. Smart hospitality solutions provider, Hudini’s guest check-in process takes no more than a couple of minutes, allowing hotels to maximize productivity and focus on genuine guest engagement.

Hudini self-serve kiosk solution allows a guest to perform all the functions of a hotel front desk using cutting-edge technology. They can initiate, and complete, the check-in from the kiosk where they will enter their personal and payment details, scan ID or passport, review and sign the guest registration card, select a room, and generate a digital key. Alternately, they can use facial recognition feature for instant confirmation of their (prechecked-in) bookings and generate the key.

Hudini's kiosk solution is more than just a standalone product; it has already seamlessly incorporated a notable array of leading technology providers. From Property Management Systems (PMS) such as Opera and Infor, ID recognition through Incode and Youverse, to payment gateways like FreedomPay, Fiserv, Stripe, CC Avenue, and Ayden, along with document scanning facilitated by Gemalto (Thales), and door key technology provided by Assa Abloy and Salto. These built-in integrations ensure a quick deployment of the Hudini check-in solution.

Hudini has also attained the EVA-ready status by the Singapore Tourism Board, for its integration capability and implementation of fully contactless check-in solutions for hotels.

Benefits of the Hudini check-in kiosk solution include:

Streamlining of the check-in process -

The kiosk expedites check-in by automating numerous steps in the process, enabling guests to check in quickly and easily without relying on traditional front desk assistance. The efficiency of self-service check-in minimizes queuing and waiting times, allowing guests to access their rooms faster and start their stay promptly.

Increase in staff efficiency at hotels -

The kiosk helps to improve operational efficiency by diverting routine check-in tasks to a self-service channel. Reducing front desk congestion frees up hotel staff to focus on other guest needs or more complex inquiries, resulting in smoother operations, which is especially valuable at hotels with a lower staff count.

Elevating the guest experience -

With a user-friendly interface, the check-in kiosk offers multilingual options, clear instructions, and intuitive user interfaces to ensure a smooth check-in process. In addition, the kiosk can provide personalization options for guests to customize their stay, such as selecting room preferences, adding special requests, or signing up for hotel loyalty programs.

Data accuracy and security -

With guests inputting their information directly into the kiosk, the risk of errors that may occur during manual data entry by hotel staff is reduced. Additionally, the kiosk prioritizes data security and privacy to protect guest information.

Hudini powered check-in kiosks have already been successfully deployed at multiple hotels including the Pullman Singapore Orchard and the Pullman Singapore Hill Street, showcasing the kiosk's potential to enhance guest experiences across the hospitality industry.

About Hudini

Hudini is the leading digital transformation platform for the hospitality industry. Powered by a proprietary middleware and an omnichannel (App, Web, TV) guest interface that leverages data + AI to increase guest engagement and hotel revenues Hudini delivers an enhanced guest experience. Through its 100+ pre-built integrations across all functionalities, Hudini delivers personalized, immersive guest experiences that enable guests to communicate, control, and interact with hotels closer than ever before. With over 400 hotels across 25 countries, Hudini is fast becoming the industry benchmark for digital transformation in the hospitality industry. To learn more about Hudini, visit www.hudini.io

Anne Bleeker
In2 Consulting