Percipia Delivers Cloud Calling Capabilities for Hospitality Industry with Webex by Cisco
Percipia’s Parallax interface engine powers hospitality interfacing for Webex Calling
CHICAGO - Percipia, a hospitality telephony and technology solutions company, today announced an expanded partnership with Webex by Cisco to add hospitality interfacing for Webex Calling. Webex, a leading provider of collaboration technologies powering hybrid work, will now provide cloud calling capabilities for in-room hospitality phones and interfacing to the property management system, powered by Percipia’s Parallax interface engine.
We have been collaborating with Cisco since Percipia’s infancy. Since Webex is making significant headway in the hospitality space, it’s only natural for hotels to elect Webex for call control of its guest rooms,
said Kal MacDonald, Chief Operating Officer, Percipia. Our goal, like Webex, is to create leading collaboration tools that fuel innovation.
Parallax is an interface gateway that integrates a hotel property management system (PMS) with a telephone system. Percipia has developed a new integration with Webex that allows customers to interface with a hotel’s PMS for guest extensions. Properties can now enable hotel features like calling permissions, guest name Caller-ID, Wake-up Calls, and housekeeping room status updates using Webex Calling.
In addition, Percipia developed a Parallax Bot for Webex Messaging. Hotel Front Desk Agents and Call Center Operators can set wake-up calls, make guest service requests, and get housekeeping room status updates by making automated Parallax requests via a chatbot in Webex Messaging. Parallax Bot automatically sets and cancels wake-up calls, and DND status, and informs hoteliers of the housekeeping status of a guest room without the need to log into separate systems like a PMS.
Percipia has a longstanding relationship with Cisco. In 2001, Percipia developed Parallax for a client to integrate Cisco Unified Communications Manager (CUCM) and Springer-Miller Systems Property Management System (PMS), SMS|Host. For the past twenty-two years, Cisco and Percipia have utilized this client to power call control in guest rooms.
Parallax is Linux-based, operates on non-proprietary hardware, and can be deployed on-premises or in a hosted environment. Parallax is certified and compatible with over thirty different PMSs, and the list grows every year as new PMS houses come to market. Parallax Bot is available for Webex clients who purchase Parallax.
Parallax and Parallax Bot are available today on the Webex App Hub. For more information, please visit: www.percipia.com/cisco.
About Percipia
Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 23 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform, which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
About Webex by Cisco
Webex is a leading provider of cloud-based collaboration solutions which includes video meetings, calling, messaging, events, customer experience solutions like contact center and purpose-built collaboration devices. At Webex, we start with people and their experiences first. This focus on delivering inclusive collaboration experiences fuels our innovation, which leverages AI and Machine Learning, to remove the barriers of geography, language, personality, and familiarity with technology. Our solutions are underpinned with security and privacy by design. We work with the world's leading business and productivity apps – delivered through a single application and interface. Learn more at webex.com.
About Springer-Miller Systems
For over 30 years, Springer-Miller Systems has been an innovator of technology systems for the world’s most exclusive hotels, resorts and spas. The SMS|Host Property Management System offers a complete set of fully-integrated modules enabling complex resorts and independent hotels to provide highly personalized guest service. With scalable functionality, SMS|Host can easily assist properties in managing front office, food & beverage, activity scheduling, owners units, and more. For more information on Springer-Miller Systems and it’s solutions, visit http://www.SpringerMiller.com and follow us on LinkedIn.
About Percipia
Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 23 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform, which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
