Hotel Internet Services (HIS), a full-service provider of internet services and solutions for the hospitality industry, has successfully deployed a high-performance guest WiFi service upgrade at Plantation Beach Club at Indian River Plantation in Stuart, Florida. An oceanfront timeshare consisting of 30 fully furnished units and managed by Hilton Grand Vacations, Plantation Beach Club enhanced its WiFi network capabilities to ensure guest satisfaction with the quality of their online experience at the property.

A destination promising the ultimate tropical beach getaway, Plantation Beach Club offers a range of amenities, including a heated pool, BBQ grills, golf, tennis and other recreation. Its WiFi capabilities, however, were hampered by thick concrete walls, disrupting signal strength and causing performance issues with the network infrastructure that could not keep pace with modern online behavior and the multitude of devices simultaneously seeking online connection.

To resolve these issues, Plantation Beach Club leveraged the industry-leading network technology expertise of HIS to design and implement a WiFi service upgrade capable of living up to modern guest standards. To ensure uninterrupted WiFi signal penetration across all onsite areas, HIS technicians worked to install fiber optic cabling and high-powered Ruckus access points within strategic areas, eliminating the potential for dips in service quality previously caused by the concrete walls, while keeping installation costs down. With the adoption of HIS’ FUSION gateway platform, the resort also gains a range of advanced network features that function automatically to provide each guest with a reliably fast and secure online experience. These include the deployment of bandwidth usage quotas, which prevent guests from using more than their fair share of available network resources and ultimately affecting the online experience quality of other guests.

We recognize that today’s guests consider fast and reliable WiFi access to be a top priority, which can either make or break their overall stay experience. Having benefitted from a relationship with Hotel Internet Services for more than 15 years, we were fully confident that their experience and commitment to customer service could provide our resort with a cost-effective solution to deliver the type of WiFi performance that today’s guests need and expect. Since the recent upgrade, we are proud to report an extremely positive reception from our guests, as well as the elimination of WiFi signal dead spots. Christopher Arndt, Resort Director at Plantation Beach Club at Indian River Plantation

In addition to installing a network capable of keeping pace with evolving technology, HIS is further credited with providing Plantation Beach Club with effective 24/7 support that can swiftly address and correct any performance-related issue. To ensure uninterrupted satisfaction, HIS troubleshooting and support is also available to guests who require assistance with connection issues.

For more information about the full range of technology solutions available from Hotel Internet Services, please contact Shelly Chandler at 866-265-7575 Ext. 737 or email [email protected]. 

About Hotel Internet Services, Inc.

Serving hospitality's connectivity needs since 2003, Hotel Internet Services, Inc. (HIS) is a leading provider of next generation communications technology, including high-speed internet access, network security and guestroom entertainment. Backed by 24/7 guest service, monitoring and support, HIS innovations include cutting-edge network technology, as well as GuestCast, the industry's most user-friendly and advanced streaming platform proven to provide the ultimate in-room entertainment experience. GuestCast guarantees user-friendly interaction with QR code-based device-pairing capabilities, and ensures optimal performance with the GuestCast Dashboard. Hoteliers can leverage data-rich analytics and the GuestCast Dashboard to monitor the health and usage of individual casting devices, and to gain insight into the Wi-Fi signal quality of each network access point.

In addition to hotels and resorts, HIS also provides equipment and services to hospitals, casinos, military and student housing, senior living, timeshares, condos, conference centers, apartments, fitness centers and many other commercial venues. Headquartered in Clearwater, Florida, HIS empowers countless hotels and resorts across the U.S, and its services are offered throughout North America, Australia, Latin America and Europe. For more information, please visit www.hotelwifi.com.

Mark Howbrook
PR Manager