Percipia Delivers Cloud Calling Capabilities with OfficeSuite UC from Windstream Enterprise
Parallax is an interface gateway that integrates a hotel management system (PMS) with a telephony system that provides hospitality functionality
CHICAGO — Percipia, a hospitality telephony and technology solutions company, today announced an integration to OfficeSuite UC® from Windstream. This joint partnership will provide hoteliers with cloud calling capabilities for in-room hospitality phones powered by OfficeSuite UC while property management system interfacing runs on Percipia’s Parallax middleware engine.
OfficeSuite UC is an award-winning and market-leading cloud-based unified communications platform that streamlines information sharing and team collaboration across an increasingly hybrid work environment. The solution provides a reliable, secure and fully mobile-enabled voice, video, messaging and conferencing platform that support hoteliers back-of-house operations. This new integration between OfficeSuite UC and Parallax allows customers to seamlessly interface with a hotel’s property management system (PMS) for guest extensions. Properties can now enable hotel features like calling permissions, guest name caller ID, wake-up calls, and housekeeping room status updates using OfficeSuite UC.
We are excited to collaborate with Percipia to bring advanced cloud calling capabilities and enhanced productivity, creating greater business outcomes within the hospitality industry,
said Austin Herrington, Vice President of Product Management, UC & Voice at Windstream. By integrating OfficeSuite UC with Percipia’s Parallax, we are providing hoteliers with a powerful, unified communications platform that enhances the guest experience and operational efficiency. This partnership exemplifies our commitment to delivering innovative, reliable, and secure communication solutions that meet the dynamic needs of the hospitality sector.
Parallax is a Linux-based system that operates on non-proprietary hardware and can be deployed on-premises or in a hosted environment. It is certified and compatible with over thirty different PMSs. Created over two decades ago as Percipia’s first product, it is currently being utilized by hundreds of hotels worldwide. Parallax provides features like guest caller-ID which is a necessity for hotels to be awarded Forbes 5-Star and AAA Five-Diamond recognition.
We are incredibly excited to join forces with Windstream. This partnership represents a powerful convergence of our hospitality expertise spanning nearly 25 years and Windstream's award-winning communications capabilities. Together, we will provide a readily deployable UCaaS solution that enhances connectivity, streamlines operations, and elevates the guest experience within the hospitality sector,"
said Michael Velasquez, Chief Executive Officer, Percipia.
Parallax and OfficeSuite UC are available today. Contact a Percipia or Windstream Enterprise representative for more information.
About Percipia
Headquartered in Chicago, Illinois, USA, Percipia's mission is to continue to be a respected leader in hospitality technology by delivering telephony and mobility solutions, software, and services in the most innovative and cost-effective way. Parallax application (formerly PTCE) was introduced 23 years ago, which enabled them to interface existing telephony systems with nearly all property management systems and third-party applications. Since then, Percipia has evolved its product offering to include a full-featured hospitality telephone system, custom mobile applications, and AI Voice platform, which enhances the guest experience and streamlines operations.
At Percipia, they pride themselves on their ability to provide reliable and exceptional service to their global partners, clients, and guests. The Percipia team works diligently to build next-generation innovative solutions based on hands-on knowledge of the industry. As a result, they have become a trusted and respected organization that always leads with hospitality.
For additional information about Percipia, call 800-806-0408 or visit www.percipia.com.
About Windstream
Windstream Enterprise drives business and government agency transformation across the U.S. through managed cloud communications, networking and security services. Windstream Enterprise is one of three brands managed by Windstream. The company’s quality-first approach connects customers to new opportunities and possibilities by delivering a full suite of advanced communications services. Windstream also offers fiber-based broadband to residential and small business customers in 18 states as well as customized wavelength and dark fiber solutions to carriers, content providers and hyperscalers in the U.S. and Canada. Windstream is a privately held company headquartered in Little Rock, Ark. Additional information about Windstream Enterprise is available at windstreamenterprise.com or windstream.com. Follow us on LinkedIn at @Windstream.
