At HITEC 2024, Simone Puorto interviewed Roland Smith, Hospitality Industry Leader at SALTO Systems. They discussed the latest advancements in access control technology, the role of biometrics, and the impact of AI in the hospitality industry. This interview is part of our HITEC 2024 series, bringing you key insights from industry leaders.

Introduction and Company Overview

Roland Smith introduces himself as the Hospitality Industry Leader at SALTO Systems, where he has been since 1998. SALTO Systems is renowned for pioneering RFID technology in access control. Smith highlights his extensive experience in customer-facing technology, software development, and business development.

Observations at HITEC 2024

Smith notes that many companies are still finding their footing post-COVID, especially in integrating mobile apps and AI. He emphasizes the industry's focus on leveraging ecosystems and technology to create comprehensive solutions for end users.

Technology Innovation and Practical Application

Smith discusses the importance of developing technology that meets specific user needs rather than innovating for the sake of it. He stresses that technology should provide true solutions and that understanding when to partner with other companies is critical to achieving this goal.

Biometrics in Access Control

Puorto and Smith delve into the topic of biometrics, a field where SALTO Systems is making significant strides. Smith explains how biometrics, particularly facial recognition, can reduce friction and enhance security. Using a mobile phone and facial recognition to unlock doors eliminates the need for physical keys and provides a seamless, secure experience.

Privacy Concerns with Biometrics

Smith addresses privacy concerns, particularly under regulations like GDPR. He explains that SALTO Systems has implemented a system where users opt-in to store their data, which is automatically deleted if the user is no longer present. This approach ensures compliance with privacy regulations while maintaining the benefits of biometric technology.

Future Trends in AI and Data Utilization

Looking ahead, Smith predicts that AI will continue to generate significant change in the industry. He highlights the use of AI in threat detection and management, using facial recognition for headcounts and understanding traffic patterns in buildings. The goal is to leverage data and AI to create smarter, more secure buildings.

Conclusion

Roland Smith’s insights underscore the transformative potential of biometrics and AI in hospitality. By focusing on practical applications and addressing privacy concerns, SALTO Systems is at the forefront of innovation in access control technology. Puorto and Smith look forward to revisiting these topics at future events to see how these advancements evolve.

This interview is part of Hospitality Net's HITEC 2024 series, showcasing the latest thought leadership in the hospitality sector.

 

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