Staypineapple chooses Mews to surprise and delight guests across the US
The US boutique hotel brand chose Mews for its open and flexible tech ecosystem and its ability to automate tasks to put guests first.
Seattle – Mews, the industry-leading hospitality cloud that has more than tripled its customer base in the United States over the last year, has now been chosen by Staypineapple to power its growing portfolio of hotels.
Staypineapple, a boutique hotel brand, currently operates 10 properties in major cities throughout the US, including New York City, Chicago, San Francisco, Boston, Seattle, Portland and San Diego. The brand champions thoughtful, distinctive hospitality, with an emphasis on delivering moments of joy for guests.
Here at Staypineapple, we have always prided ourselves as being an industry-leading company within the tech space of the hospitality industry,
says Dina Belon, President at Staypineapple Hotels.
From our in-depth revenue management automation to our robust CRM tools, Staypineapple has consistently been ahead of the curve within the industry's technology systems and integrations. It was with this in mind that we made the decision to transition from a legacy PMS software that has had a stronghold on the industry for decades, to Mews' cloud-based and user-friendly platform. The ability to utilize the Mews Marketplace for applicable tech stack integrations will provide us the opportunity to reduce technical expenditures and fees, while streamlining our team members' bandwidth and ultimately improving the Staypineapple guest experience.
Deployment with Mews began in March at Staypineapple's properties in Seattle, and with seven of its hotels now transitioned to Mews, the brand looks to have its entire portfolio running on the award-winning PMS by next month. Mews guided the Staypineapple team during initial high-touch implementations so that the hotel brand could move towards a lower cost self-onboarding model for the rest of the rollout.
Migrating to a cloud-native PMS was vital for Staypineapple’s modern take on hospitality. Mews Marketplace provides fast and easy access to over 1,000 integrations, allowing Staypineapple to create a custom tech stack without limitations or inhibitive connection fees. Key integrations for the brand include a direct connection with Expedia, which will increase their customer reach while drastically reducing operating costs.
We’ve seen phenomenal growth in the United States over the last year and I am delighted that forward-thinking brands like Staypineapple are utilizing Mews to enhance their operations,
said Richard Valtr, Mews Founder. Staypineapple’s vision of hospitality is so well aligned with Mews – particularly their focus on the entire guest experience, rather than just overnight rooms – and I’m really excited to see Mews empower them to create even more personalized experiences.
A big part of this is helping guest-facing staff to move away from repetitive, manual tasks so they can pay attention to guests rather than computer screens. Online check-in prior to arrival, automatic room assignments and other time-saving automation are all powerful tools in this regard.
Mews and Staypineapple will continue to work closely together in the coming years to promote their shared vision of guest-centricity, as well as with all future property expansion.
About Staypineapple
Based in the Pacific Northwest, Staypineapple represents a brand of 10 award-winning, privately-owned and managed hotels across the U.S. with locations in urban destinations such as New York, Chicago, San Francisco, Boston, Seattle, Portland and San Diego. Focused on thoughtful service and design with an uncanny knack for anticipating needs, the Staypineapple brand wholeheartedly embraces the pineapple, a symbol of hospitality and joy. The brand is proud to make the pineapple its namesake. Staypineapple has incorporated this symbol into each hotel as a way to welcome its guests and indicate the level of hospitality and joy they are about to experience. Staypineapple is committed to redefining hospitality and focuses on the mission of surprising and delighting guests, making sure every guest leaves with a smile and new memory while looking forward to their next visit.
About Mews
Mews is the leading platform for the new era of hospitality. Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Customers include Generator-Freehand, The Strawberry Group, The Social Hub, and Airelles. Mews was named Best PMS (2024) and listed among the Best Place to Work in Hotel Tech (2021, 2022, 2024) by Hotel Tech Report, as well as World's Best Hotel PMS Provider (2023) and World's Best Independent Hotel PMS Provider (2022, 2023) by World Travel Tech Awards. The company has offices in Europe, the United States and Australia.
Katie Halfhead
Senior Communications Manager
