Stayntouch Reports a 72% Increase in Hotel Kiosk Adoption — Photo by Stayntouch

BETHESDA, Md. - Stayntouch, a global leader in cloud hotel property management systems (PMS) and guest-centric technology, continues to elevate the hospitality industry with advanced self-service technology. Stayntouch has seen a 72% increase in hotel customers adopting its kiosk solution, comparing the last 12 months to the previous 12 months. This reflects a growing traveler preference for self-service check-in options, helping hoteliers redefine the guest welcome experience and front-office operations.

A 2022 survey found three-quarters of travelers would be more likely to stay at a hotel offering self-service technology to minimize contact with staff. These trends have only accelerated, with the interactive kiosk market expected to exceed $45 billion by 2028.

Stayntouch was the first hotel PMS provider to develop and embed kiosk functionality directly into its platform in 2015. Since then, hotel customers using Stayntouch Kiosk have benefited from:

  • Reduced Costs: A staff-light guest welcome, enhanced efficiency, and lower labor costs by operating with minimal or no front desk staff;
  • Incremental Revenue: Increased revenue and ROI driven by targeted, automated amenity and upgrade offers;
  • Personalization: A seamless and personalized guest welcome, with check-in times under 30 seconds; and
  • Guest Satisfaction: A more creative and guest-centric lobby design, helping drive up to a 20% increase in guest satisfaction.

Leading innovators in the hotel and accommodation industry have partnered with Stayntouch to stay at the cusp of cutting-edge kiosk technology:

At PUBLIC, our goal is to continually innovate and utilize innovative technology to provide outstanding experiences to a wide range of guests. Through our partnership with Stayntouch, we've optimized our check-in process using kiosk and mobile solutions to assist our PUBLIC advisors in delivering an enhanced guest experience. Ian Schrager, Owner and Creator of New York’s PUBLIC Hotel

Chicago’s Sentral Michigan Avenue achieved a 253% ROI from their Stayntouch kiosk subscription, skyrocketing revenue and providing a more personalized guest experience.

Stayntouch PMS and Kiosk have streamlined and enhanced our check-in process. Guests now have the option of a rapid, staff-less welcome experience, presented in a way that avoids any sense of pressure, so the upsell decision rests entirely with the guest. The revenue generated from ancillary upsells and offers is significant, surpassing our subscription costs and tech investment with Stayntouch. Todd Butler, Chief Technology Officer at Sentral
Stayntouch Kiosk was designed with both guests and operators in mind, delivering equal benefits to each. Travelers appreciate having flexible check-in options, allowing them to engage with the hotel on their own terms. Simultaneously, kiosks alleviate hoteliers from handling routine requests, enabling them to maintain operational efficiency. Through our robust partnerships with hoteliers across the industry, we continuously innovate to meet their needs, enhance profitability and enrich the guest experience. Dan Hogan, Chief Product Officer at Stayntouch

For more information, visit www.stayntouch.com.

About Stayntouch

Stayntouch provides a cloud-native, full-featured hotel property management system (PMS) with over 1,200 best-in-class integrations. Its intuitive design and flexible capabilities help hoteliers streamline operations, drive revenue, increase profits, and captivate guests. The innovative UpsellPRO feature, powered by Attribute-Based Selling (ABS) and dynamic pricing, enables hotels to unbundle reservations and market individual room features during the booking process, creating expanded revenue opportunities. Additionally, Stayntouch offers a comprehensive tech suite for seamless booking, payments, channel management, and digital guest check-in. Backed by a team of professionals with deep hospitality industry experience, Stayntouch is a trusted partner to leading management companies, innovative independent brands, and iconic independent properties. For more information, visit www.stayntouch.com.

Elliott Mest
MFC PR

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