Stockholm & Washington, D.C. – InnSpire, the leading provider of innovative hospitality technology solutions that help drive seamless, world-class guest experiences for some of the world’s most iconic hotels and brands, has partnered with Park Lane New York; a historic hotel located along Central Park South in Manhattan to provide a comprehensive suite of technology solutions designed to maximize and streamline the guest experience.

Source: InnSpire INC.Source: InnSpire INC.
Source: InnSpire INC.

The property, originally established in 1971, was redesigned and reopened as Park Lane New York in 2021 after an $80 million renovation. It is now operated by Highgate Hotels.

The landmark technology integration, which was completed this summer, is based on a highly customized and branded mobile app, which provides Park Lane guests with easy access to a range of digital services from booking to check-out. These include mobile check-in and out convenience, secure keyless entry to guestrooms, and the ability to place in-room dining orders via their own personal device. It’s also simple and efficient for guests to make reservations to any of the property’s three on-site restaurants with a few clicks on the app.

In addition to guest convenience, the integrated app technology enhances operational efficiency and security for the property. The mobile check-in process features AI-powered facial recognition that compares a live “selfie” with the provided photo ID to ensure the guest’s identity. Credit card pre-authorization then ensures secure payment, reduces fraud risk, and speeds up the check-in/check-out process by allowing payment prior to arrival. It also provides opportunities for upselling services and real-time financial tracking.

It is very rewarding to see all of our ideas implemented into one cohesive application. Guided by feedback from our valued guests, we aimed to deliver on many of their expectations prior to check-in. Through our partnership with the talented InnSpire team, we were able to create a seamless hotel experience beginning prior to arrival, all from within in the palm of your hands. Niles Harris, Managing Director & Vice President of Operations at Park Lane New York

One of the greatest benefits to Park Lane New York guests is the ability to check in and out remotely, and use their own mobile device as a digital key to access assigned guestroom, suites and other secured areas of the property.

Guests at luxury properties like the Park Lane New York highly appreciate the convenience, privacy, and efficiency that mobile check-in and key access provide, along with other services available at their fingertips. We are excited to collaborate with this iconic hotel to enhance their guests' experiences with seamless services that meet their highest expectations. We look forward to continuing our partnership to support their dedication to exceptional guest service and satisfaction at every interaction. Martin Chevalley, CEO of InnSpire

For deeper insight into InnSpire's comprehensive guest journey platform, which includes InnSpire.ONE AI solutions, mobile check-in, mobile key, casting, connected guestroom TV, entertainment solutions and more, please explore www.innspire.com.

About InnSpire

Since its inception in 2012, InnSpire has become a leading provider and innovator of guest engagement, digital entertainment and frictionless experiences for the global hospitality market. With artificial intelligence (AI) as a central driver, InnSpire powers seamless frontend experiences for leading hoteliers globally, including mobile apps, mobile check-in, mobile key, face recognition, interactive TV experiences, lights/temp-controls, AI-based chat, AI drafted guest reviews, analytics and much more to deliver a complete 360° control hub for property owners, managers and staff.

All of this is made possible by InnSpire.ONE, an extensive and powerful integration hub that leverages a decade of innovation to digitally interconnect nearly every aspect of the modern hotel’s operations. The company’s product portfolio comprises a diverse range of innovative software and hardware solutions that allow hotels to generate more revenue, offer better and more personalized entertainment to guests, and analyze and optimize results using a single platform that’s easy to update or change according to the hotel’s specific needs and preferences. Having partnered with world-class hotels on every continent, InnSpire is widely recognized for its ability to offer solutions that are comprehensive, cost effective, and remarkably easy to set up and maintain. InnSpire maintains four regional offices around the globe, including North America, Europe, Asia and the Middle East. For more information, please visit www.innspire.com and connect with us on LinkedIn and Facebook.

About Park Lane New York

Perfectly positioned at the most sought-after address in Manhattan, Park Lane New York, a Highgate-managed hotel, has been transformed into a welcoming haven for tourists and locals alike – a daring departure from its neighbors on Billionaire’s Row. Rising 47 stories into the New York skyline, the hotel is an iconic example of legendary Emery Roth & Sons' trademark post-war style. Following an $80 million renovation, the 610-room Park Lane New York has reemerged as a bold and inviting space on Central Park South, launching amenities and partnerships that speak to the modern New Yorker. In partnership with Highgate, Scott Sartiano and Bond Hospitality offer three unique food and beverage concepts. In the hotel lobby sits Rose Lane, an 80-seat lobby bar with an outdoor terrace; on the second floor Calvert’s is a cozy evening dining restaurant offering a menu of classics; on the 47th floor sits Darling, the only rooftop lounge and cocktail bar on Central Park, offering sweeping panoramic views from the Upper West Side to Upper East Side. The property also features 11,000 square feet of indoor and outdoor event space. For more information, please visit https://www.parklanenewyork.com/.

Andrea Mane