OpsTechPro Laying the Foundation for InnVest Hotels’ Best-in-Class Asset Management

PALM BEACH, Fla. - InnVest Hotels, the largest operator of hotels in Canada, requires its properties to be the best they can be. Recently, that meant automating all manual processes, starting with its room care program. After researching numerous solutions on the market to digitally monitor and manage maintenance and housekeeping tasks and staff, InnVest selected asset management and service optimization solution provider OpsTechPro. Today, all chief engineers, general managers, regional managers, housekeeping managers, and front desk associates at more than 60 hotels are leveraging the platform, positioning the company for growth and future technology investment.

Now is the time to invest in hotel technology. For many hotel companies, revenue management solutions and AI are trending. But before we could benefit from those solutions, we first needed to digitize every area of our operation – especially maintenance and housekeeping. Optimizing workflow means capturing accurate information about our assets in real time so we can properly analyze the data, share it with those who need it, and then act on the results.

One of our concerns when starting this transformation was the length of time it could take to roll out new software across all our properties.

OTP assured us that they could automate our back-of-house operations with very little corporate involvement and that they would manage the entire deployment process themselves. They did exactly that. Within seven days, our hotels were equipped with their software, and all staff were trained on the system and actively using it in that short amount of time. Nigel Wonnacott, InnVest Hotels Project Manager – Infrastructure

Within the first three months of implementation, InnVest successfully processed 6,103 workorders, 4,895 inspections, and 3,343 room PM tasks without error. Armed with real-time data, its regional managers are now tracking who is engaging with the system and completing tasks efficiently, and who needs more training.

OpsTechPro is streamlining and tracking InnVest’s entire interactions cycle, from guest requests to preventive maintenance and inspections. Their service includes workflow communication, front-desk management, lost and found, room inspections and deep cleaning projects, vehicle management, water intrusion and safety management, inclement weather prep, contracts/permits/license management and much more.

In Seven Days . . .

InnVest is different than most management companies. They are actively involved with their properties at the highest level. We attribute the success of this deployment to InnVest’s excellent management and leadership team. They provided us with the information we needed to build out each hotel within the system. We added all required checklists, set-up all required items for scheduling, and even trained all users across the portfolio in one week. The individual properties had nothing to do but enter their credentials and click a link to start using the system. Jay Visnjic, OpsTechPro Founder and President

InnVest’s regional managers are actively working with property chiefs to make sure they are properly educated and engaged. OTP’s support team is providing additional training on request, and creating custom reports on demand that are enabling management to take immediate action as needed.

The rollout of OTP across the InnVest portfolio in seven days speaks volumes about our service commitment, Visnjic said. It’s a transitional, not transactional, relationship that we are eager to nurture for years to come. We commend Nigel and his team for recognizing the important role that engineering and maintenance plays in today’s hotel environment.

Wonnacott concurred with Visnjic, calling OTP’s customer service phenomenal.

Today, OTP is enabling InnVest to track and analyze team productivity and engagement; record when tickets are created, what tasks are performed, which equipment is being repaired most often, and what the cost is of each repair – plus measure staff engagement and performance; provide an accurate, digital equipment history of all assets to give InnVest a true picture to better assess equipment performance across its lifecycle.

About OpsTechPro

SP 2 Systems LLC, doing business as OpsTechPro, is a Palm Beach, Fla.-based company providing asset management and service optimization technology to hotels. The company is committed to delivering smart solutions for operational excellence and exceptional customer experiences. OpsTechPro enables hoteliers to proactively identify and address maintenance needs, resulting in higher-quality facilities and equipment, and a better guest experience. For more information, visit www.opstechpro.com.

About InnVest Hotels

InnVest Hotels is the leading player in Canada’s hospitality industry, specializing in asset management, construction, and hotel operations. InnVest’s extensive portfolio consists of more than 90 hotels, encompassing globally renowned hotel brands. With our skilled management team overseeing the daily operations of 85 owned and 3^rd party owned hotels, InnVest proudly stands as the largest owner and operator of hotels in Canada. Visit us online for more about InnVest Hotels.

Barbara Worcester
Owner, President at PRPRO
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